Responsible for Customer Success, Onboarding, Support, and Training, and Payments teams

Acquired by ABC Fitness Solutions in August 2022Responsible for Customer Success, Onboarding, Support, and Post Sales Operations teams

Led global team (100+) delivering a best-in-class customer experience. 365/24/7, scaled model supports 750K business users (17M total) across all company products. Worked across product and engineering organizations to prioritize and resolve top customer issues. Oversaw teams responsible for 1:1 and social support channels, in-product and help center content strategy, technical escalations, support operations and enablement. Focused on team engagement by building new programs in manager coaching, skill development, recognition and rewards. As Portland site lead, worked with diversity & inclusion employee groups, facilities, and real estate team to develop energizing and inclusive workplace for 200+.

Built business operations and professional services functions for new enterprise market research business. Helped grow business to $30M revenue in < 3 years. Led global team (25+) delivering projects for clients across CPG, tech, financial industries.

Led post-sales deliverables for $50M Panel business in market research firm. Managed team of 20+ and $15M operating budget. Partnered closely with clients such as General Mills, Microsoft, EJ Gallo. Prepared business for 2011 acquisition by SurveyMonkey.

Responsible for new user acquisition for venture funded peer-to-peer network. Managed PR firm, multiple agency relationships, and creative teams. Increased ROI of online marketing campaigns by 60% and accelerated new member monthly volume by 500%.

Led Oracle Corporation’s online media strategy, planning, buying and implementation within Grey, a global communications services firm. Supervised team overseeing $10M in annual billings.