As the leader of HOLA, Microsoft’s Employee Resource Group (ERG) for Hispanic and Latino professionals, I champion diversity, equity, and inclusion while fostering an environment of growth and cultural awareness. My leadership has driven initiatives that positively impact both the organization and its employees. Key contributions include:Strategic Leadership:Defined and implemented a multi-year roadmap for HOLA, aligning goals with Microsoft’s overarching diversity and inclusion strategy.Developed initiatives to strengthen the ERG’s presence and influence within the organization, resulting in increased executive sponsorship and visibility.Community Building:Organized large-scale events, such as cultural celebrations, panel discussions, and networking forums, to promote Hispanic and Latino heritage and foster cross-cultural understanding.Created spaces for dialogue and collaboration, enabling employees to share their experiences and perspectives, enhancing inclusivity across teams.Talent Development:Designed and facilitated mentoring programs to empower Hispanic and Latino professionals to advance their careers and develop leadership skills.Hosted workshops focused on professional growth, including sessions on public speaking, negotiation, and career planning.Advocacy:Served as a key voice for the Hispanic and Latino community, ensuring their perspectives were represented in corporate decision-making processes.Partnered with other ERGs and corporate leaders to influence company-wide policies and programs that address barriers to equity and inclusion.Impact Metrics and Growth:Increased membership and active participation in HOLA by implementing outreach campaigns and showcasing the ERG’s value to employees and leaders.Delivered measurable results, such as higher employee engagement scores among HOLA members and increased awareness of diversity initiatives within the company.

As a Senior Product Manager in Global Clouds for Intune, I lead the product strategy and roadmap for Intune's global cloud solutions, aligning with the needs of commercial, governmental, and go-local customer segments. I oversee the product lifecycle from concept to launch, ensuring timely delivery of high-quality solutions that enhance device management and cloud security.I collaborate with cross-functional teams to define requirements, prioritize features, and deliver innovative solutions that drive customer satisfaction and business growth. Leveraging data analysis, I make informed decisions to optimize project performance and align with organizational goals.My role involves managing complex, multi-functional projects, coordinating resources, and maintaining budget and timeline adherence. I work closely with stakeholders to identify, analyze, and align expectations with project objectives, fostering transparent communication and collaboration across teams.In addition to my technical and strategic responsibilities, I am deeply committed to talent development. I mentor early-career professionals and support colleagues in enhancing their skills in organization, planning, and strategy. My goal is to empower teams to reach their full potential and contribute meaningfully to business success.I am passionate about continuous learning and adopting transformative technologies to drive innovation and organizational success, while maintaining a clear focus on customer-centric design and operational excellence.

As a Senior Engineering Program Manager, I drove critical initiatives across Microsoft Endpoint Management (MEM), focusing on delivering exceptional customer experiences and operational excellence. Key areas of impact included:Microsoft FastTrack Coordination:Spearheaded delivery performance to meet engineering targets while formulating the global strategy for Intune FastTrack deployment. Evaluated FastTrack readiness, identified areas for process optimization, and enhanced public and internal documentation to improve deployment outcomes.Product Alignment and Innovation:Collaborated with engineering teams to align on product vision, strategy, and roadmap. Established education rhythms and curated content for the FastTrack Center community, ensuring knowledge readiness. Delivered actionable insights to drive product development, enhance customer engagement, resolve blockers, and advocate for impactful feature requests.Customer-Centric Advocacy:Partnered with senior customer stakeholders through events and direct engagements to identify strategic investment opportunities. Analyzed customer feedback to shape investments that aligned with evolving business needs and improved product adoption.Cross-Team Collaboration:Acted as a liaison between the Customer Acceleration Team and FastTrack Center, fostering effective collaboration and communication. Streamlined coordination to ensure seamless teamwork and shared accountability for customer success.

Led global operations for the delivery of Microsoft Enterprise Mobility Suite (EMS) services to eligible Microsoft Office 365 customers. Played a pivotal role in establishing and scaling the organization by driving key initiatives, including:Global Team Leadership: Managed geographically dispersed teams of consultants to ensure seamless service delivery, fostering collaboration and operational excellence across regions.Organizational Development: Contributed significantly to the formation of the organization by overseeing critical areas such as hiring top talent, negotiating partner contracts, and defining and implementing the delivery model.Performance Optimization: Defined and implemented Key Performance Indicators (KPIs), Quality Assurance (QA) frameworks, and process improvements to ensure consistent service quality and operational efficiency.Tools and Reporting Infrastructure: Designed and deployed tooling and reporting systems to enable data-driven decision-making and enhance visibility into performance metrics.

Spearheaded the creation and global implementation of the Engineer and Subject Matter Expert roles for the FastTrack Center. This initiative was instrumental in aligning service delivery with Microsoft's evolving offerings and dynamic customer requirements. Key contributions included:Role Definition and Design:Designed comprehensive role frameworks for Engineers and Subject Matter Experts, encompassing responsibilities, required skills, and success metrics. These frameworks were tailored to meet the diverse needs of global customers and aligned with Microsoft's service delivery standards, ensuring consistency across all regions.Strategic Alignment with Customer Needs:Conducted in-depth analysis of customer feedback and market trends to ensure the roles evolved alongside changing requirements. This involved collaborating closely with stakeholders to integrate new features and services into the FastTrack Center's delivery model, enabling proactive and efficient customer support.Global Implementation and Scalability:Established a scalable rollout strategy for the new roles, incorporating training programs, onboarding processes, and operational guidelines. This ensured seamless adoption across international teams while maintaining flexibility to adapt to regional nuances.Enhancing Operational Excellence:Introduced tools and workflows that empowered Engineers and Subject Matter Experts to deliver high-quality support and address complex customer scenarios efficiently. By defining clear processes and accountability structures, fostered a culture of continuous improvement and operational excellence.

Led the establishment and management of a new team of consultants across the EMEA region to deliver Microsoft Enterprise Mobility Suite (EMS) services to eligible Microsoft Office 365 customers. Played a critical role in shaping the organization and driving operational success through key initiatives:Team Leadership and Development:Built and managed a high-performing team of consultants across EMEA, fostering a collaborative and results-driven culture. Oversaw talent acquisition, onboarding, and professional development to ensure alignment with Microsoft’s service delivery standards.Organizational Creation and Strategy:Played a pivotal role in creating the EMEA organization from the ground up. This included defining and implementing a scalable delivery model, negotiating contracts with partners, and establishing the operational framework to meet customer and business needs.Performance Management and Quality Assurance:Designed and implemented Key Performance Indicators (KPIs) and Quality Assurance (QA) frameworks to monitor and enhance service delivery. Ensured accountability and continuous improvement in alignment with regional and global objectives.Tools, Reporting, and Process Optimization:Developed and deployed tooling and reporting systems to streamline operations and enable data-driven decision-making. Standardized processes to improve efficiency, ensure consistency, and enhance the overall customer experience.

Led the EMEA region's FastTrack Enterprise Mobility + Security (EMS) program, driving customer success by enabling seamless transitions to Microsoft Cloud. Key responsibilities and achievements included:Strategic Leadership and Program Execution:Directed the delivery of FastTrack services, offering best practices, tools, and resources to empower Office 365 customers in maximizing the value of Microsoft Cloud. Focused on overcoming IT resource constraints and accelerating the adoption of Enterprise Mobility + Security (EMS) capabilities.Customer Success Enablement:Partnered with organizations to address challenges associated with cloud migration, including user adoption and organizational change management. Delivered tailored solutions that reduced time-to-value for the full Office 365 suite and EMS services.Regional Program Impact:Coordinated efforts across the EMEA region to standardize service delivery, ensuring consistent customer experiences. Acted as a trusted advisor to enterprises, fostering long-term relationships and driving success in digital transformation initiatives.Operational Excellence:Streamlined processes and aligned resources to address regional IT challenges effectively. Enabled faster deployment and adoption of Microsoft Cloud technologies through proactive engagement and expert guidance.

Managed support engagements for Microsoft’s largest enterprise customers during onboarding, early adoption, and sustained operations of Office 365 Dedicated/ITAR services. Ensured exceptional service delivery and seamless customer experiences through key contributions:Customer Advocacy: Partnered with enterprise customers to provide comprehensive guidance on processes and escalation protocols. Represented customer interests in reviews and triage sessions, ensuring service delivery aligned with business needs and communicated updates with transparency.Escalation Management: Directed the resolution of high-priority escalations by coordinating cross-functional teams, ensuring timely issue remediation while preventing recurrence through feedback-driven improvements.Support Optimization: Analyzed customer support experiences to identify pain points and drive enhancements to migration and onboarding processes. Delivered tailored solutions to improve user adoption and reduce operational friction.Cross-Functional Collaboration: Partnered with engineering, operations, and support teams to address service gaps, align engineering priorities with customer needs, and implement process improvements that enhanced service delivery.Strategic Planning: Designed initiatives to improve the support experience across EMEA. Delivered actionable reports on key metrics and trends to drive operational efficiency and advocate for service enhancements.Regional Coordination: Led EMEA support activities to maintain consistent service standards and scalability, advocating for process improvements and innovative solutions to elevate customer outcomes.Customer-Centric Focus: Acted as the voice of the customer, prioritizing service improvement requests and influencing decisions to ensure long-term customer success.

Led the deployment of enterprise Portals and Corporate Collaboration environments using Microsoft SharePoint technologies, delivering tailored solutions to meet customer needs. Key responsibilities included:BPOS / Office 365 / FOPE Technical Leadership:Served as the local technical leader and Subject Matter Expert (SME) for Microsoft Spain engagements. Planned, analyzed, and deployed Microsoft Online Services implementations across various customer environments, ensuring alignment with organizational goals. Partnered with Enterprise and Partner Group (EPG) and Specialist Technical Unit (STU) teams to identify opportunities and deliver impactful cloud solutions. Maintained ongoing alignment with area segment owners to ensure strategic consistency while managing subsidiary-level responsibilities.Social Computing Technical Leadership:Led initiatives as the local SME for Social Computing, focusing on implementing SharePoint-based social networking solutions. Identified critical scenarios and customer requirements to design and deploy collaborative environments. Built and managed a social knowledge-sharing platform to streamline access to resources and enhance collaboration across teams, enabling field teams to work more efficiently and effectively.Cross-Functional Collaboration:Fostered strong partnerships across technical and business teams, including enterprise customers, to facilitate the seamless integration of collaboration tools. Worked proactively to align technical solutions with business objectives, ensuring customer satisfaction and long-term success. Acted as a bridge between technical implementation teams and business leaders to deliver value-driven outcomes.

Drove technical presales efforts and delivered tailored solutions to address unique client needs, focusing on the Information Worker (IW) domain. Designed and implemented cutting-edge knowledge management systems, enhancing collaboration and operational efficiency across industries. Key contributions included:Technical Presales Leadership:Led presales engagements, crafting customized solutions to solve complex business challenges for clients. Collaborated closely with stakeholders to understand their specific requirements, ensuring proposed solutions aligned with business objectives and provided measurable value.Knowledge Management Expertise:Specialized in the design and implementation of knowledge management systems using Microsoft SharePoint. Delivered scalable solutions that empowered organizations to streamline knowledge sharing, foster collaboration, and improve access to critical resources.Team Leadership Across Industries:Directed development teams across diverse sectors, including banking and oil, to deliver high-impact solutions. Oversaw project lifecycles from design to deployment, ensuring quality, timely delivery, and alignment with client goals.Operational Efficiency and Decision-Making:Enabled clients to achieve increased operational efficiency through optimized knowledge-sharing systems. Delivered solutions that enhanced decision-making capabilities by providing users with intuitive, accessible platforms for collaboration and information management.

Delivered innovative solutions for government, defense, and global banking clients, leading projects that transformed data management, security, and operational efficiency. Focused on driving measurable impact through tailored and scalable solutions. Key contributions:Government and Defense Solutions:Designed and implemented comprehensive data management systems and security protocols for local authorities and defense institutions. Ensured compliance with stringent regulations by embedding robust encryption, role-based access controls, and disaster recovery plans. Developed scalable frameworks that streamlined sensitive information handling, enhanced reporting accuracy, and improved the overall operational readiness of public sector clients.Real-Time Stock Management for Global Banking:Spearheaded the development of advanced real-time stock management systems for global banking clients, integrating disparate data sources across central offices worldwide. Leveraged data synchronization technologies to provide instantaneous updates on stock levels, enabling proactive decision-making. This solution improved supply chain efficiency by 20% and provided banks with actionable insights to optimize resource allocation and mitigate risks.Cross-Functional Team Leadership:Managed and coordinated teams comprising developers, analysts, and key stakeholders across multiple time zones. Ensured seamless communication, alignment on project goals, and timely delivery of solutions. Actively engaged with clients to translate business requirements into technical specifications, bridging the gap between technology and strategy.Operational and Strategic Impact:Delivered high-impact solutions that enhanced clients' operational efficiency and strategic decision-making capabilities. Developed platforms that supported global operations, ensuring scalability and adaptability to evolving business needs.

Designed, developed, and managed public registry and accounting systems for local government, enabling efficient operations and regulatory compliance. As the lead developer, I drove improvements in data accuracy, financial management, and cross-departmental workflows. Key contributions included:Public Registry and Accounting System Development:Built and implemented systems to manage public records and financial data for the City Council, ensuring compliance with local government regulations. Developed user-friendly interfaces and automated workflows to simplify data entry, tracking, and reporting processes.Efficiency and Accuracy Improvements:Enhanced the accuracy of public records and financial data management by 25%, reducing errors and improving trust in government reporting. Streamlined processes across multiple departments, fostering collaboration and reducing administrative overhead.Full Software Development Lifecycle Leadership:Managed the end-to-end software development lifecycle, from gathering requirements to design, coding, testing, and deployment. Provided ongoing support and updates to ensure the system met evolving needs and maintained high performance.Regulatory Compliance and Optimization:Embedded compliance checks and validation mechanisms to ensure all public registry and financial data adhered to local regulations. Optimized reporting capabilities to provide timely and accurate insights for decision-makers.

Part of the leading team of the design and implementation of a portfolio management system for an international law firm, delivering a transformative solution that optimized case management processes and supported global operations. Key contributions:Portfolio Management System DevelopmentDirected a team of five developers to build a comprehensive portfolio management system tailored to the unique needs of a high-profile international law firm. The system enhanced case management efficiency by 30% through streamlined workflows, intuitive interfaces, and robust integration with existing tools. Emphasized quality and precision to meet the firm's high standards for ops. excellence.Global Deployment and Operational ImpactSuccessfully rolled out the solution across multiple regions, ensuring it met diverse operational requirements. The system’s global implementation unified processes across the firm’s offices, enabling more effective handling of client portfolios and improving decision-making speed and accuracy.Leadership Across Project PhasesOversaw all stages of the software development lifecycle, from requirement analysis and design to coding, testing, and deployment. Acted as the primary liaison between the development team and stakeholders, ensuring alignment with client objectives. Delivered on-time, high-quality solutions exceeding client expectations.Scalability and Future-ProofingDesigned the system using a microservices-based architecture, ensuring scalability to accommodate future growth and evolving operational needs. This architecture provided flexibility for integrating new features, reducing technical debt, supporting the firm’s long-term strategy.Cross-Functional CollaborationFostered collaboration across technical and non-technical teams, including client stakeholders, to ensure the solution addressed both business and operational challenges. Facilitated seamless integration with the firm’s existing IT infrastructure, maximizing adoption.