• Monitored job-specific computer programs for incoming customs documents and updates• Received, checked and processed customs documents with accuracy and timeliness• Verified paperwork and followed-up with external sources as needed• Set-up releases at customs, other branches or sub-agent offices• Responded to all inquiries from clients and/or drivers and escalated items as needed• Used the internet to trace shipments and ensure all requirements were met• Performed various office duties as assigned

• Researched all U.S. college and athletic websites • Sourced admission requirements• Sourced college programs offered • Sourced coach/sport information • Accurately entered information into MySQL database