Dhery Tri M Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Greater Jakarta Area, Indonesia

• Responsible for performing preventive, corrective and predictive maintenance related Avaya Enterprise Collaboration, Call recording and Contact Center devices.• Understanding the issue with problem isolation, finding root cause, providing solution and creating knowledge base.• Produce root cause analysis to the past occurred issues by analyzing logs and traces• Strictly adhering to business process, SLA, KPI and customer updates to make sure efficient contribution to business.• Provide consultations for system upgrade and application enhancements based on the customer’s requirement.• Support technical advice with consultation of large scale complex enterprise for Unified Communications systems. • Provide clients both the road-map and the confidence that the solution delivered is optimized for their success in achieving their business goals.

Greater Jakarta Area, Indonesia

• Provides recommendations regarding access management features, such as authentication, authorization, trust and security auditing.• Ensure all access in application, database and system are properly used, controlled and supervised.• Perform monthly user access review for all application in scope.• Review user access in Access Card, Shared Folder, Database administrator and Active directory covered to all Indonesia branch.• Provide support for any audit, QA and related matters to user access review.

Bandung

• Maintained and managed call center server device based on daily operation checklist.• First layer support to handling any customer issue related server and end user devices.• Collaborate between customer, project team, vendor, and top management for day-to-day operational issues, changes and system migration.• Perform backup and restore data on system with daily, weekly and monthly basis.• Make a quick handling any server devices issue for reduce downtime and keep high availability goals.