Daniel Heyman Email & Phone Number

New York, Ny, Us

Manage a team of people servicing clients that engage with Bloomberg Portfolio Enterprise Solutions. Project manage the on-boarding of clients to new services. Improve the customer service experience. Work with Product, implementations, and Engineering to produce favorable client outcomes.

New York, New York

Trade Order Management System Team Leader, responsible for a team of 17 people. Focused on Fixed income credit trading both electronic and voice over the Bloomberg infrastructure. Responsible for service and support of fixed income Trade Order Management SystemLeads continuous effort to challenge the status quo to enhance process improvement and deliver elite qualityservice.Leads a global team in Analytics with partners in Engineering, Product, and Sales to develop faster turnaround times for new client requests and outage detection. Efforts have led to 21% reduction in backlog of issues.Project manager in the development of a new product that allows the firm to proactively detect and respondto issues. Used Agile methodology to implement short term improvements to increase the quality of the alarmsystem, improving accuracy by 44%.project managed the reduction of trade latency via FIX Connectivity; defining scope of project andcollaborating with Engineering to produce the best possible outcome for clients. Led, designed, developed, and implemented a new training program for entry level management across three different departments. Collaborated with stakeholders in customer service, IT, and operations to ensure highquality, multi-discipline training for all new hires.Bloomberg Military Veterans Community co-chair, works with the Management Committee to enhance recruitment of Veterans and provide volunteer opportunities and education to the wider Bloomberg Company.Worked with Engineering, Product, and outside venues to ensure that Bloomberg TOMS customers were able to execute and account for trades. Interpreting FIX and Trade Negotiation Protocol messages to identify issues and solve products for our trading clients.Led the SIFMA Disaster Recovery test for Bloomberg TOMS, coordinating support across multiple departments and with external vendors/clients to conduct 3 successful tests.

New York New York

Manage a team of 12+ Analytics Representatives, who provide on-demand customer support for Bloomberg users globally. Facilitate career development and performance management discussions to help develop the hard and soft skills the representatives will need to have a successful career at Bloomberg. Assist with training 150+ new hires and recruiting new members of the organization. Collaborate with Sales and Product to facilitate product roll-outs, ensuring premium service for our customers.

731 Lexington Ave New York, New York

Baton Rouge Louisiana

• Responsible for the health, welfare, and training of 12 Drill Sergeants, 4 Non Commissioned Officers, and 210 basic training Soldiers. With a throughput of over 700 civilians to soldiers annually. • Lead project manager for the Company to ensure successful training and deployment of soldiers for annual training on a yearly basis. Develop training cycle to ensure everyone is within compliance of Federal regulations and local policy.¬ Development of soldiers into drill sergeants ensuring successful recruitment, talent evaluation, and personnel decisions. ¬ Flood response and remediation for soldiers in Baton Rouge, Louisiana to include removal of flood damaged sheet rock, floors, and furniture from homes.¬ Developed and implemented training plans for 108 Soldiers to ensure proficiency in rifle marksmanship, squad tactics, and administrative duties in compliance with Army Regulations.• Communicate across multiple echelons in order to procure supplies and other needed resources to ensure training was accomplished successfully.

Baton Rouge, Louisiana

Responsible for the day to day operation of the Regional Transit Authority for Baton Rouge; servicing over 6500 customers on a daily basis.Extensive project management experience conduct project discovery and identify three new projects within the first two months at Capital Area Transit. Led, designed, developed, and implemented a new training program for entry level management across three different departments.Worked with stakeholders in customer service, IT, and operations to ensure high quality, multidiscipline training for all new hires.Designed a Public Service Announcement campaign to increase positive share of voice in the local community in wake of flooding,working with operations and customer service to deliver new content for the company.Led project to identify and refine process improvement within the operations department. Worked with multiple stakeholders toinclude legal, customer service, and union representatives to ensure internal procedures were properly documented and adhered to.These projects led to an improved on time performance by 6% for 2016.Coordinated, controlled, and resourced the rescuing of over 5,000 flood victims in a 48 hour period during the 2016 Louisiana Flood. Thenmanaged and supported the ongoing logistical needs of flood victims for East Baton Rouge Parish.Management of 160 Operators, and 30 direct reports; discipline, performance review, strength management, and prioritization of service.Conducted internal auditing of operations department. Completed audit and recommended 6 new methods of implementation and contractadherence for department.Review and interpretation of Federal, State, and Local regulation to ensure compliance with Americans with Disability Act, Title VI, andothers.

New Iberia Louisiana

I am an operator assistant in charge of the operation and succulence implementation of oil and natural gas completion and production tools offshore in the Gulf of Mexico. I have managed projects in excess of $100,000 over multiple days in addition to training new employees. I have excelled in all training programs with Halliburton i have undertaken so far and was selected as top of class for my rig training class. Recognized by my teachers and peers as the most promising young candidate from the class.

Various Locations

During my four years I held a variety of positions within the United States Army. I focused on personnel management, project management, budgeting, and supply chain management. I also lead soldiers in Afghanistan. Below are some of the highlights: • Second in command to over 230 Soldiers, responsible for their transformation from civilians to members of the United States Army while Executive Officer of a basic training company.• Conduct project management to ensure successful resourcing assuring the 19 week product cycle stays on track and that all soldiers have proper training aids, food, ammunition, and installation wide resources. • Responsible for implementation and prioritizing a $100,000 budget.• Led daily administration and logistical support of 149 Soldiers in forward deployed company in support of Operation Enduring Freedom. • Efficiently built and maintained robust supply lines across 7 pieces of tactical infrastructure in Afghanistan Theater of Operations with capability of supporting independent Company-level Operations for 6 months.• Accountable for operational readiness and management of $65M+ worth of Government provided equipment located in 7 different Contingency Operating Sites. Consisting of 75 armored vehicle platforms, 42 crew served weapon systems, 70 communication systems.• Effectively moved 6 million dollars’ worth of property while closing down the most infamous prison in southern Afghanistan. • Led platoon of 41 Soldiers in combat environment in Kandahar, Afghanistan through 300+ combat related police advisory missions independently. Responsible for the training and security of two Afghan Police Sub Stations in strategically important section of Kandahar, Afghanistan- Trained, mentored, and led platoon of 41 Soldiers in Law Enforcement Certification and all combat readiness exercises in preparation for deployment to Afghanistan.

Master’S Degree, M.S. In Communications, 3.6

M.S. In Communications with Syracuse Univeristy's Newhouse School focus in Advertising

Master Of Business Administration (Mba), Business Administration And Management, International

Bachelor Of Arts, Political Science And Government Focus On International Relations, Minor In Economics

Political Science with a minor in economics

Master Of Business Administration - Mba, Business Administration And Management, General