Windows Active Directory SME (CTR), U.S Air ForceCloud Engineer (CTR), Defense Information Systems AgencyJIRA Developer, Federal Bureau of Investigation• Streamlined and ensured accuracy in system registration for Authority to Operate within the eMASS Portal. • Advised and managed the implementation of Controlled Unclassified Information (CUI) Marking within enterprise operations.• Led the design and implementation of automated routines for change management processes in ServiceNow.• Consulted on the Jira Service Management pilot project at the Federal Bureau of Investigation, providing design guidelines and managing documentation workflows.• Advised the Defense Information Systems Agency on best practices for VM migrations and Active Directory domain controller architecture, creating comprehensive guidance documents.• Streamlined workflows and improved productivity at the Air Force National Capital Region by creating task process templates in ServiceNow ITSM.• Developed and implemented an automated routine for change management processes within ServiceNow, integrating standardized protocols for organization-wide operations.• Established a secure CentOS/KVM datacenter for conducting policy tests before deploying them to mission partners.• Directed the implementation and documentation process of Network Security Policies for NIST 800-171 and CMMI certification, including PKI infrastructure and security.

• Conducted analysis and documentation of complex technical structures, leading to streamlined network communication.• Developed strategies for utilizing state-of-the-art relational data tools, enabling efficient management of network components.• Consolidated architecture design, policies, and protocols to enhance departmental security.• Pioneered the formulation of comprehensive strategies for secure and efficient Bring Your Own Device (BYOD) and Government Furnished Equipment (GFE) functionalities.• Advised ED leadership on systematic upgrades to optimize wireless infrastructure.• Led ED projects with meticulous research, contributing to the development of robust Performance Work Statements.• Consulted on the migration of the Department of Education's hosted systems to a cloud-based structure.• Spearheaded the integration of advanced wireless network infrastructure, improving connectivity.

• Cyber-Electronic Warfare Officer, 28th Infantry Division, PA Army National Guard (CEWO, MAJ Task Force Spartan, Camp Arifjan, Kuwait)• Electronic Warfare / Cyber-electromagnetic Activities Officer (CEMA, Captain/DA-Select), 56th Stryker Brigade Combat Team (SBCT), PA Army National Guard (PA ANG)• Signal / Electronic Warfare Officer, U.S. Army Team supporting Lithuanian Griffin Brigade, NATO Mission - Operation Allied Spirit• Signal Officer (S6, Captain), 103d Brigade Engineer Battalion (BEB), 56th SBCT, PA ANG• Operations Officer (1st Lieutenant), 128th Chemical Company, 213th Regional Support Group (RSG), PA ANG• Platoon Leader (2nd Lieutenant), Biological Integrated Defense Systems (BIDS) Platoon, 128th Chemical Company, 213th RSG, PA ANG• Staff Sergeant, Chemical, Biological, Radiological, Nuclear Readiness (CBRN) Flight, 386th US Aerospace Expeditionary Force, Operation Enduring Freedom (OEF), Ali Al Salem AFB, Kuwait• Staff Sergeant, CBRN Flight, 166th Airlift Wing, Delaware Air National Guard, Newcastle AFB, DE ANG• Staff Sergeant, CBRN Flight, 913th Airlift Wing / U.S. Air Force Reserves, Willow Grove Joint Reserve Base

• Ensured efficient management of network system configurations. Maintained contingency planning and conduct risk assessments.• Oversaw system migration and integration strategies.• Streamlined incident and change management processes for network infrastructure across primary data center and remote global locations.• Led DNS amendments and implemented automation using Proteus.• Addressed networking challenges involving enterprise-level Brocade switches.• Resolved firewall issues using Cisco ASA and Palo Alto Panorama devices.• Troubleshot utilization problems in VMWare-based datacenters, supporting HP hosts and Microsoft virtual servers.• Designed and enhanced network documentation using Visio and MS Access.

• Analyzed and assessed client infrastructures to identify areas for improvement and developed comprehensive solutions.• Collaborated with cross-functional teams to design and implement secure and efficient data storage and management systems.• Developed and implemented risk management plans for major projects to ensure high availability, business continuity, and disaster recovery.• Assisted in the development of standard operating procedures for implementing security measures and optimizing infrastructure to align with business objectives.• Architected, configured, and installed intelligent EMC VNX storage solutions as part of an engineering team.• Led seamless Active Directory migrations from 2008 to 2012, minimizing disruptions.• Authored a well-received whitepaper on regulatory compliance and best practices for information technology in the financial industry.• Installed, configured, and integrated network infrastructure components from various vendors, including CheckPoint, FortiNet, Cisco, Brocade, SonicWall, Barracuda, pfSense, VMware, and EMC.• Configured and managed Active Directory Certificate Authorities and PKI infrastructure, WSUS servers, DFS servers, Remote Desktop Services, and IEAK 11 and GPO infrastructure.• Managed and integrated multiple network infrastructure components, optimizing system performance and connectivity.

• Established and maintained network performance by conducting analysis, troubleshooting network problems, and coordinating with vendors for installation and maintenance work. • Implemented strategic plans to enhance operational systems, including database restructuring, upgrading, automation, and staff training.• Developed information systems solutions by studying informational needs, conferring with users, studying system flow, data usage, and work processes, investigating problem areas, and following the software system life cycle.• Directed workstation refreshes nationwide, implementing project management protocols to ensure task efficiency and hardware accountability during deployments.• Collaborated with the Security and Network Operations Center to secure access layer switches.• Pioneered the development of automated workstation deployment tools using Batch, Windows Scripting Host, and Visual Basic Script.• Provided Active Directory support through Remedy Action Request System 7.1, optimizing the end-user experience.• Created SQL queries for LANDesk to generate accurate reports on network equipment status.• Spearheaded the installation of customized customer management software across multiple U.S. district offices.• Successfully managed laptop encryption through McAfee ePolicy Orchestrator, ensuring data security for all users.• Led the configuration and setup of the IBM Analyst's Notebook application, streamlining work processes for the Fraud Detection and National Security Directorate in Philadelphia.• Orchestrated effective partnerships with network operations to manage specific IP requirements related to the TECS/IBIS application during office reconfigurations, guaranteeing system availability for classified users.

• Directed server configuration and oversaw the operation of the Active Directory domain on a global scale.• Developed and implemented automated protocols to streamline IT task management and enhance user support efficiency.• Orchestrated the construction of physical servers and arrangement of virtual servers across a global Active Directory domain spanning over 50 separate entities in the USA, Mexico, UK, Germany, France, and India.• Established and maintained Symantec Endpoint Protection Management Server 11.0.6 and 12.1 for global network surveillance.• Administered a multi-tiered WSUS 3.0 SP2 infrastructure to optimize management across the international domain, complemented by the implementation of Group Policy Objects (GPOs).• Executed Cisco PIX 525 ASA configuration modifications to facilitate projects, including the migration of the Hyperion Financial Management system from a local MS SQL Server installation to a cloud-based solution.• Configured Cisco Aeronet 1200 wireless access points to support secure corporate and guest networks while documenting the Network Topology using MS Visio.• Collaborated with the network operations group to manage site changeovers from Paetec to Verizon, encompassing password resets and configuration changes on multiple Cisco PIX 515e devices to restore WAN failover capabilities.• Initiated a groundbreaking project management database in MS Access, effectively tracking AD Migration project subtasks and generating invaluable cross-tab reports for upper-management review.• Successfully designed and implemented a web-based training program specifically tailored for IT Managers as part of the AD Migration project.• Led the seamless migration of the Hyperion Financial Management system from a local MS SQL Server to a cloud-based solution, resulting in significant improvements in operational efficiency and cost-effectiveness.

• Performed regular system checks to ensure ongoing functionality and reliability.• Safeguarded client information by maintaining confidentiality and adhering to data protection protocols.• Collaborated with hardware and software vendors to stay updated with system upgrades and technical support.• Provided essential support for electronic point of sale systems, addressing troubleshooting needs for servers, firewalls, communication parameters, credit card terminals, and payment mechanisms.• Administered on-site support for server deployment, with a primary focus on Dresser-Wayne Nucleus 6.x servers on IBM SurePOS 7xx series running Windows Embedded OS.• Handled ticket responses on the Sunoco AS/400 help desk system, delivering swift and effective resolutions.• Offered critical Tier-3 escalation support to Sunoco field technicians, specializing in Indoor Payment Terminal issues, specifically involving Nucleus, VeriFone, Ruby, and Topaz terminals.• Coordinated resolutions for VSAT connectivity issues involving SkyEdge appliances across the SpaceNet Satellite network.• Collaborated with on-site technicians to manage, troubleshoot, and resolve communication issues related to Prysm and Prysm Pro firewalls, focusing on Evolution-Data Optimized, Cable, and DSL media.• Diagnosed and resolved complex payment terminal issues, resulting in minimal downtime and heightened customer satisfaction.• Liaised with SkyEdge and SpaceNet to resolve critical connectivity issues, ensuring optimal network availability.

Managed Information Systems department and provided all technology to support staff in the areas of behavioral health, residential and home-based services, as well as community programs, to include Active Directory, servers, workstations, and infrastructure, as well as planning for disaster recovery and business continuity and HIPAA compliance.• Supervised and managed IT Staff to support Active Directory domain to support 500 users distributed throughout Southeastern Pennsylvania WAN via T1 links.• Developed specifications, issued requests for proposals, negotiated and supervised the purchase of ISR router/firewall/switches to build infrastructure to support campus consisting of multiple buildings, LANs, WANs, and wireless APs resulting in comprehensive IT capability for population of over 200 local users and 100 remote users.• Implemented disaster recovery plan included tape backup off-siting tapes to safeguard critical data.• Chaired IT committee to established guidelines and procedures for security to elevate organization into compliance with state and federal rules, including HIPAA, and also stakeholder objectives.• Supervised the development of corporate communications program to train clinical staff on cybersecurity issues.• Developed policy to document and report security incidents, equipment failures, and HIPAA compliance for unintentional release of Electronic Protected Health Information (ePHI).• Specified, bid and supervised installation of dedicated electric trunk lines and UPS systems to support load created by additional network components.

Responsible for management of the Technical Services department which provided all technology to support staff in the areas of behavioral health, residential and home-based services, as well as community programs, to include Active Directory, servers, workstations, and infrastructure, as well as planning for disaster recovery and business continuity and HIPAA compliance.• Reported to the CEO and Board of Directors for all policy, management, and budget issues.• Responsible for budget of approximately $200,000.• Managed team of 6 engineers, technicians, and administrative staff.• Supervised vendor relationships, including SLA negotiation, and bids for hardware, software, and other IT resources.• Developed custom relational database for asset tracking and help desk support.• Developed Comprehensive IT, Business Continuity, Disaster Recovery Plans, and data loss prevention strategies.• Created policies for network security and resource failures, incident reporting, analysis reports, and methods for ingesting stakeholder feedback.• Supervised and managed wide-area Active Directory domain to support over 1500 users in 4 locations.• Implemented corporate policies for computer usage, network security, Internet content, and endpoint security.• Created and published Annual IT report documenting security and performance metrics with recommendations.• Supervised the development and management of the corporate web site.• Represented organization at public meetings dealing with HIPAA compliance, best practices, and cybersecurity.