➤ Incident response and management including robbery, aggressive customer incidents, activism targeting ANZ and operational / threat management➤ Developed & implemented operational security overlay for updated branch design including development of staff training, security design/policy & processes.Branch Security Framework, managed internal ANZ security risk framework known as BranchSafe, which includes internal assessment tools, staff training and consultation, internal… Show more ➤ Incident response and management including robbery, aggressive customer incidents, activism targeting ANZ and operational / threat management➤ Developed & implemented operational security overlay for updated branch design including development of staff training, security design/policy & processes.Branch Security Framework, managed internal ANZ security risk framework known as BranchSafe, which includes internal assessment tools, staff training and consultation, internal monthly security forums with respective Retail GM’s.Contract Management of external Risk assessment service provider (adherence to timetable, budget & performance).Project managed major security remediation projects on scheduled time and budget.ANZ Security policy and procedure management.Active ANZ retail security representative on the Australian Bankers Association security forum.Achievements:Implemented a systematic framework for incident response which ensured all actions and threats were dealt with in an effective and timely mannerInitiated, developed and distributed an incident escalation process to executives within the bank.Participated in the transformation of the branch network by implementing alternative physical/electronic security controls to ensure a safe working environment for staff and customersImplemented a robust process encompassing all security policies to align with new branch design and contemporary security processesNegotiated a new risk assessment contract with an external provider provided a 6.25% saving over a 3 year period. Show less