Hải Thiên Đinh Hoàng Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Instructor for master students in their projects and thesisOffering academic support for the students

Ho Chi Minh City, Vietnam

• Prepare for the classes• Format lessons to print out for students• Check the student list sent from the Sales department (including new and old)• Check student accounts, Student support• Answer students' academic questions• Check and format assignments for students

Zug, Switzerland

• Instructor for Coordinate and manage student support for enrolled and prospective students:• Registration, Cancellations, Program documentation, Computer accounts, Information sessions, and Student orientation.• Consult and counsel students to provide program procedures, policies, goals and objectives, technicalguidance, and problem-solving.• Establishes, develops, and maintains strong positive relationships with program coordinators anddepartment heads to ensure the achievement of departmental and college missions and goals.• Manage student records in the database and create and deliver reports.• Offering academic support for the students

Vietnam

• Communicating with upper management to develop strategic operations goals.• Developing strategic long-range plans to achieve strategic objectives.• In charge of planning and implementing field trips and short-day study abroad trips for students in the Southeast Asia Region ( Singapore, Thailand, Malaysia).• In charge of managing accommodation/transportation suppliers.• Ensure the students' safety and needs during the trip.• Ensure the timeline is always followed closely and operates as planned.• Orienting and instructing students about the school's and host country's laws and regulations.• Ensure that the student will not violate the school and host country's laws and/or regulations.

Saigon

I worked as Night Receptionist in Sofitel Saigon PlazaList of tasks included: - Receptionist task: Check in and check out for guests of the hotel, handling the guest complaint and report it to the higher manager (if necessary). I also help guest with their problem by listening to them and contact with the related departments.- Telephone Operator task: I received orders from the guest room and transfer them to the related departments for the services. I'm also in charge of making wake-up call for guests. - Bellman task: I help guest with their luggage by collecting and delivering them to guest room.- Concierge task: I arrange the car and flight for guest; I also inform guest about the restaurants, historical places, entertainments places.Achievement: I was awarded the 2nd top Upselling of 2017 of Front Office department. (see the attached file for reference)Skill acquired after working at Sofitel Saigon Plaza:-Communication skills-Teamwork-Language skills-Customer Service-Multitask skills-Working Independently-Emotion Controlling

Vietnam

Purchasing: Finding, dealing price and making contracts with suppliersIn charge of printing stuffs for PR campaign: flyer, banner, standee, backdrop, photos...Storing and managing items, equipment, gifts, tools of the events.Arranging transportation for people and good of the whole eventManaging the budget for 10 events in different types including: Career fair, food festival, coffee show, opening day, hospitality skill competition, class-talk, event booth in universities and high schools.Recruiting and scheduling people for each event.Skill acquired:-Managing skills: planning event, forecasting, making and controlling budget-Task control: making Gantt Chart, managing sub-plans, double-checking quality of works provided-Human Resources skill: handling argument, assigning shift, recruitment, evaluating staff.

Vietnam

-Waiter: serving food and beverage, setting up an event. -Steward: cleaning dirty dishes and kitchen floor-Reception: Welcome guest and guide guest to the right event-Housekeeper: Cleaning floor before and after an event

Master Of Arts - Ma, International Education Management, Merit

Bachelor'S Degree, Hospitality Administration/Management

I will graduate from Hoa Sen University in June , 2019 with the GPA of 3.58/4. My main field of study is hospitality and event management..

Diploma, High School/Secondary Diplomas And Certificates