Dhibendran Selvarajah Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

As a Hosting Supervisor at BC Place, I oversee a team of event hosts, ensuring that each guest experiences exceptional service from arrival to departure. My role involves:• Leading, training, and mentoring hosting staff to uphold high standards of guest service and safety protocols.• Managing the hosting team’s responsibilities throughout a variety of high-profile events, including sports, concerts, and private functions, to create seamless guest experiences.• Collaborating with cross-functional teams to address and resolve guest inquiries and concerns, enhancing overall event satisfaction.• Monitoring and ensuring compliance with safety guidelines and operational procedures, contributing to a safe and enjoyable environment for guests and staff.

Vancouver, British Columbia, Canada

I ensured memorable customer experiences at BC Place events by delivering exceptional service and collaborating with various departments. • Collaborated with various departments to ensure seamless event execution.• Handled administrative functions efficiently.• Ensured health and safety standards were met.

Vancouver, British Columbia, Canada

• Deliver exceptional customer service by assisting guests with ticketing inquiries and providing accurate information on seating, event schedules, and venue policies.• Process ticket sales and handle transactions efficiently, ensuring a smooth and engaging guest experience.• Support guest needs and resolve issues swiftly, enhancing customer satisfaction and fostering a positive atmosphere during events.• Collaborate with team members to maintain a well-organized ticketing environment and meet organizational standards for service excellence.

Vancouver, British Columbia, Canada

I develop and implement data-driven marketing strategies tailored to client goals, utilizing market research and analysis to identify growth opportunities. My work includes crafting and executing multi-channel campaigns that enhance brand visibility and engagement, leading marketing initiatives for product launches, content creation, and more.I also advise clients on brand positioning, customer segmentation, and communication strategies while using analytics to optimize ROI. Additionally, I mentor and train teams in digital advertising, content marketing, SEO, and campaign management to ensure sustainable success.

Vancouver, British Columbia, Canada

In my role as a Sales Service Specialist at London Drugs, I lead a front-end team to ensure customer satisfaction through courteous service and effective local marketing. I was recognized by Head Office for delivering exceptional customer service and strategic upselling of promotions. • Maintained product displays and optimized in-store layouts for increased sales.• Ensured accurate and efficient transactions to support general store operations.• Generated sales through strategic upselling of promotions.

Colombo, Western, Sri Lanka

I spearheaded client acquisition efforts, driving business growth through key partnerships. I developed and executed client strategies that aligned business objectives with client goals, enhancing long-term relationships. Leading a high-performing team, I facilitated cross-functional collaboration and ensured the successful execution of client initiatives. I also established effective communication channels internally and with clients to strengthen partnerships, led international client acquisition using Apollo Sales Intelligence, and implemented the transition to Airtable for project management.

Colombo, Western Province, Sri Lanka

As Manager of Client Partnerships, I managed key client accounts and drove client satisfaction by aligning service delivery with client expectations. I executed digital marketing campaigns tailored to client goals and targets, ensuring successful outcomes. Additionally, I worked closely with clients to streamline processes, ensuring that projects were delivered on time and met quality standards.

Colombo, Western Province, Sri Lanka

As a Content Strategist at Roar Global, I spearheaded the development and management of content strategies for a diverse range of clients, aligning them with brand voice and goals. I conducted extensive research, collaborated with creative teams, and executed digital campaigns to drive engagement and enhance brand awareness.• Developed and managed content strategies for diverse clients• Conducted research to inform content creation• Collaborated with creative teams for campaign execution

Colombo, Western Province, Sri Lanka

I drove client acquisition efforts, leveraging innovative marketing strategies and industry relationships to achieve substantial revenue growth. I expanded the company's reach by acquiring international clients, boosting overall revenue. During the COVID-19 pandemic, I navigated business challenges while maintaining positive financial health. I formulated and executed comprehensive marketing strategies that aligned with market trends, driving brand recognition and profitability. Additionally, I led and inspired a dedicated marketing team, fostering creativity and collaboration to deliver exceptional campaign outcomes. I also established strong communication channels, cultivating lasting client relationships and strategic partnerships.

Colombo, Western Province, Sri Lanka

I advanced the department's revenue contribution to 30%, up from 9% within my first year. I streamlined operations to improve efficiency and accelerate project turnaround times. Additionally, I developed integrated advertising strategies that delivered strong results for clients. My role also included delegating creative tasks to the best talent, ensuring successful client campaigns.

Colombo, Western Province, Sri Lanka

Led station brand development efforts by acquiring promotional partners and managing social media activities to enhance brand visibility.• Managed the TNL VIP Loyalty program and facilitated merchant acquisition to drive customer engagement.• Coordinated successful events and promotions, contributing as a radio personality to elevate the station's media production.

Colombo

As the Brand Executive at Etisalat Lanka, I played a pivotal role in developing the company's brand through strategic promotions and product initiatives.• Led the design and launch of new products to enhance customer loyalty and reduce churn.• Served as the Project Executive for the Etisalat loyalty program, 'Epic Rewards.'• Managed the 'Super Reloads' promotion to drive brand development and customer engagement.

Colombo, Western Province, Sri Lanka

I managed regional export operations and customer service while handling product knowledge, advertising, and promotional campaigns within the International Sales & Marketing Department. I explored new export markets, recommended product mixes, and represented Dilmah Tea at the 2012 Gulfood Exhibition in Dubai. My role involved strategic market planning and enhancing brand perception on an international scale.

Master Of Business Administration - Mba

Activities and Societies: Senior Peer Leader, Captain - Case Team for BC MBA Games 2023, Student President - Student Life Advisory.

B.A. (Hons), Business Administration, First Class

Activities and Societies: Toastmaster at the University Toastmaster Club. Team Leader of the University in the National Investment.