Dhilip K Email & Phone Number

10+ years of qualitative experience in Contact Center IT Infrastructure & Solutions Management.Hands on Experience in Aspect EnsemblePro, Aspect Quality Management 18.x & 20.x, ALM 7.x , Unified IP 6.x and 7.x system integration, implementation and administration. Integrate web service API in High-level IVR development. Providing high quality end user services across customers Service Delivery.Solutions-focused Professional with broad-based experience and hands-on skill on managing Voice & IT Infrastructure for Contact center Domain.Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.Good at project planning, tracking and monitoring project activities.Multitasking credentials with excellent planning, execution, monitoring and resource-balancing skills.Self-initiative and self-confidence in surfacing and dealing with complex issues.Strong team leader, builder and facilitator, motivates the highly talented professionals to balance high-level skills with maximum productivity; skilled at collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for clients.Analyzing technologies and business challenges, assess costs and suggesting feasible solutions.

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  Anna University

  Computer Science