Dhilip V Email & Phone Number

Chennai, Tamil Nadu, India

• Spearheaded the end-to-end transition of the FP&A process for a leading sporting goods company, engaging with teams across IT, HR, Finance, and Operations for a smooth transition• Oversaw the entire transition process in both captive and BPM (Business Process Management) settings• Crafted a detailed project plan, pinpointed potential risks and challenges, and executed strategic mitigations to ensure timely and budget-compliant project completion• Partnered with solution teams on numerous RFPs, offering responses and FTE plans, playing a key role in securing successful deal acquisitions

• Directed the comprehensive end-to-end transition of the F&A reverse transition process for a leading processed foods & beverages manufacturer• Initiated and managed the blueprinting phase and process mapping for a US project, ensuring a seamless transition of the order management process from knowledge transfer to go-live

Chennai

• Expertly managed six end-to-end transitions from high-cost to low-cost centers, enhancing operational efficiency and slashing costs• Conducted the smooth transition of a 200-headcount third-party HR project for a major European Bank, relocating it from Italy and Austria to Poland (Wroclaw & Lodz)• Oversaw the relocation of a 40-headcount insurance project within HP from high-cost to low-cost centers, securing cost savings while maintaining quality• Implemented training on type B methodology for operational-led transitions, successfully overseeing and concluding over 25 type B transitions• Founded multiple Centers of Excellence (COE) to consolidate business processes, eliminating redundant efforts, shortening delivery times, and consistently securing deal wins over $10M• Engineered CXO dashboards and collaborated intimately with C-level executives to formulate strategies for boosting sales and revenue• Collaborated with bid managers and solution leads to administer pricing models for deals, maximizing profitability• Seamlessly handled the transition of various roles in a substantial controllership project, moving 2500+ accounts from worldwide controllership to GBS centers• Administered diverse transition types, including in-sourcing, re-badging, and 3rd-party commercial projects across sectors like F&A, Insurance, Retail, HR, Market Research, and Media Research

Chennai Area, India

• Expertly managed six end-to-end transitions from high-cost to low-cost centers, enhancing operational efficiency and slashing costs• Conducted the smooth transition of a 200-headcount third-party HR project for a major European Bank, relocating it from Italy and Austria to Poland (Wroclaw & Lodz)• Oversaw the relocation of a 40-headcount insurance project within HP from high-cost to low-cost centers, securing cost savings while maintaining quality• Implemented training on type B methodology for operational-led transitions, successfully overseeing and concluding over 25 type B transitions• Founded multiple Centers of Excellence (COE) to consolidate business processes, eliminating redundant efforts, shortening delivery times, and consistently securing deal wins over $10M• Engineered CXO dashboards and collaborated intimately with C-level executives to formulate strategies for boosting sales and revenue• Collaborated with bid managers and solution leads to administer pricing models for deals, maximizing profitability• Seamlessly handled the transition of various roles in a substantial controllership project, moving 2500+ accounts from worldwide controllership to GBS centers• Administered diverse transition types, including in-sourcing, re-badging, and 3rd-party commercial projects across sectors like F&A, Insurance, Retail, HR, Market Research, and Media Research

Chennai Area, India

• Successfully led the onshore transition of 2 billable projects from Nielsen Market & Media Research, Florida & Ohio• Oversaw a team of 19 professionals ensuring the highest quality of pre-processing, processing, and final reports, resulting in accurate VIP reports for Nielsen clients• Implemented proactive measures to drive exceptional customer service and effectively resolved escalations by addressing root causes and implementing preventive actions• Maintained strict adherence to process Service Level Agreements (SLAs), ensuring timely and efficient completion of tasks• Played a pivotal role in comprehensive process documentation, including SOP, SIPOC, FMEA, process manuals, checklists, maps, and knowledge repository, facilitating smooth transitions and BAU operations• Monitored and tracked high-level transition plans, risk plans, BCP, KPIs, SOW, SIPOC, transition FMEA, process maps, SOP, process FMEA, and RMR• People management, performance measurement, performance discussions, talent hiring, operational excellence & customer engagement

Gurugram, Haryana, India

• Provided on-call technical and sales support for Quicken tax software

Product Management

Master Of Business Administration - Mba, Project Management

Bachelor Of Pharmacy (B.Pharm.), Pharmacy

Education record