Experienced IT Professional with 3.6 years of hands-on expertise providing end-user support, troubleshooting complex technical issues, and ensuring the smooth operation of critical applications. Proficient in resolving software problems, conducting root cause analysis, and collaborating with cross-functional teams to deliver effective solutions. Strong communication skills and a track record of enhancing user satisfaction through efficient problem resolution and proactive support. Continuously staying updated with emerging technologies to drive process improvement and optimize application performance. Skilled in Quality Assurance, Technical support, Communication, Network Operations:(Routing, Switching and Troubleshooting), Test Planning, Teamwork, and Leadership. Strong operations professional with a BSc focused in Information Technology from Sri Krishna Arts and Science College.