As a Proprietary Analyst at Office Depot, I manage and support large customer projects and ongoing programs by combining strategic oversight with operational excellence. My responsibilities span procurement management, vendor coordination, cost containment, inventory control, and order management, ensuring optimal performance and profitability for every initiative.Key Responsibilities • Procurement Management: • Oversee a dedicated portfolio, driving strategies to enhance customer satisfaction and profitability. • Monitor and manage CPD SKU reporting in collaboration with internal Sales and Customer Service teams. • Bid Specification: • Prepare detailed bid specifications tailored to project requirements. • Optimize vendor selection to ensure cost efficiency and superior service delivery. • Cost Containment: • Implement strategies to control costs and suggest alternative approaches for project success. • Inventory and SKU Management: • Manage proprietary customer SKUs and enhance profitability through efficient inventory oversight. • Coordinate with vendors and internal teams to ensure seamless inventory operations. • Vendor Relations: • Build and maintain strong partnerships with outsource vendors and internal Client Services teams. • Evaluate vendor performance based on metrics such as win/loss ratios, quote-to-cash efficiency, and speed to revenue. • Order Management: • Ensure timely order completion by managing workloads and addressing potential challenges proactively. • Collaborate with cross-functional teams (Supply Chain, Accounts Payable, Transportation, and Inventory Control) to resolve issues related to pricing, damage, or shipping discrepancies.Skills and Expertise • Strategic and analytical thinking with a results-driven approach. • Proficient in cost containment, vendor performance evaluation, and inventory optimization. • Experience creating detailed bid specifications and managing proprietary SKUs for profitability.

Experienced professional with a strong background in handling operations across EU & NA regions. Proficient in managing both voice and non-voice processes, including calls, chats, and emails, while effectively addressing escalation cases. Demonstrated expertise in overseeing email and chat channels for EU and NA Operational Units, ensuring timely and accurate responses to customer inquiries to maintain high service levels. Skilled in resolving core/catalog and chargeback issues, utilizing vendor operations knowledge for precise solutions and promoting cross-functional collaboration to resolve complex challenges.

Proficient in overseeing customer accounts, managing tasks including order tracking, and processing refunds to ensure exceptional customer satisfaction. Adept at staying informed about policy updates and leveraging insights gained from customer interactions to contribute valuable input towards the development and execution of customer-focused strategies. Dedicated to delivering superior service and fostering positive customer relationships.

Experienced in overseeing operational tasks and staff coordination to ensure seamless institutional operations. Proficient in preparing students for competitive exams through comprehensive research, creation of study materials, and delivering engaging lectures on effective exam strategies and subject-specific content. Passionate about fostering a conducive learning environment and empowering individuals to achieve academic excellence.

Experienced in overseeing all facets of banking operations, with a focus on efficient branch cash transaction management to guarantee seamless and effective delivery of financial services. Proven ability to optimize operational processes and enhance customer experience through strategic planning and meticulous attention to detail. Committed to maintaining compliance with regulatory standards while driving operational excellence.