Principal IT architect accountable for LAN/MAN/WAN, wireless, contact center, telephony, firewall, structured cabling, and construction including all related policy, stakeholder, and supplier managment.

Network services design, run, and maintain leader in Textron business unit with 61 locations in 11 countries.

Recruited by Bell Helicopter to assist with IT infrastructure service management, data center design, construction, and relocation, IP PBX migration, and evolving business systems modernization program.

Recruited by former CEO of Stream Global Services to emerging start-up company. Accepted executive role responsible for facilitating the world’s first fully integrated, cloud-based, contact center solution with native, multilingual support. Duties included all areas of IT infrastructure and security for a software as a service company with 30 employees and four locations in two countries.

Promoted to direct 30 geographically dispersed employees in a matrix organization and responsible for mergers, acquisitions, new locations, and new technologies. Duties included strategic initiatives to ensure business and technology alignment in business process outsourcing company growing at a remarkable pace with 30,000 employees and 50 locations in 22 countries.

Promoted to direct 14 geographically dispersed, multi-cultural Engineers during a critical acquisition period and responsible for Network, Systems, and Telephony for a leading business process outsourcing company with 15,000 employees and 32 locations in 16 countries. Duties included designing and maintaining a complex International multi-vendor voice and data network of IPLC, MPLS and private line circuits in a 24/7/365 BPO operation (ECE + Stream International = Stream Global Services).

Managed eight Engineers and responsible for Network, Systems, Telephony, and Security for this recently divested Contact Services business unit of Software Spectrum/Level3. Duties included the expedited 90-day transition of a business unit with 2,200 employees and five locations in two countries to a stand-alone company.

Managed ten Engineers and responsible for enterprise voice and data communications for the $2.5B Software Spectrum division (e.g. software sales, distribution, and technical support).