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Dhiman Singha is listed as ITSM, Data Analytics, Improvement Enthusiastic, GEN AI, Automation, Problem Solver, Service Excellence Lead @ HCL CIO Office at HCLTech, based in Noida, Uttar Pradesh, India. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Dhiman Singha.
Dhiman Singha previously worked as Deputy General Manager at Hcltech and Associate General Manager at Hcl Technologies Ltd.
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An astute IT professional of 18 years’ experience with extensive subject matter expertise in ITSM Operations, Service Level Management (SLM), ITSM Governance, Audits, Service Reporting to CxO, Service Excellence, Process improvement, GEN AI implementation and Stakeholder ManagementIT Service Management – Strong understanding of ITIL framework and managing IT Service management operations across various IT organizationsSix Sigma Black Belt - Possesses exceptional analytical skills, capable of interpreting and synthesizing data to support decision-making processes, identifying root causes and drive improvementsAI/GEN AI - Identifying and implementing AI/GEN AI based solutions for process, operations and customer satisfaction improvementStakeholder Management - Demonstrated strong stakeholder management skills, effectively collaborating with individuals across the organization to drive consensus and achieve shared objectives.Program Management: Expert in driving enterprise-wide programs, ensuring alignment with strategic priorities and delivering tangible resultsPresentation Skills - Experienced in creating and delivering impactful presentations tailored to diverse audiences, ensuring clear communication of complex ideas and findings.
Listed skills include Change Management, Pmo, Team Management, Process Improvement, and 20 others.
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Job Role – Leading Service Reporting and Service Excellence office in HCL CIO vertical. Key deliverables – Improve Ticket KPI’s, Process reengineering/simplification and AutomationService Reporting and Service Excellence Responsibilities and accountability -Service Excellence – Governance, monthly reporting and presentations to Sr. Leadership, Drive.
Noida Area, India
Job Role – Service Management Lead for Integrated Management center supporting 100+ customers of IBM. Responsibilities and Accountability -As an ITSM Lead for 120 IBM customers, act as POC with clients, service lines, operation managers and their reporting verticals for critical incident management and problem management activities.Provide integrated.
Noida Area, India
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Dhiman Singha works for HCLTech.
Dhiman Singha is listed as ITSM, Data Analytics, Improvement Enthusiastic, GEN AI, Automation, Problem Solver, Service Excellence Lead @ HCL CIO Office at HCLTech.
AeroLeads has found 1 work email signal at @ibm.com for Dhiman Singha at HCLTech.
Dhiman Singha is based in Noida, Uttar Pradesh, India while working with HCLTech.
Dhiman Singha has worked for Hcltech, Hcl Technologies Ltd, Hcl Technologies, Ibm, and Wwil.
You can use AeroLeads to view verified contact signals for Dhiman Singha at HCLTech, including work email, phone, and LinkedIn data when available.
Dhiman Singha is listed with skills including Change Management, Pmo, Team Management, Process Improvement, Service Delivery, It Service Management, Itil, and Six Sigma.
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