Key Responsibilities:Operational Management:Supervise and manage daily operations across various locations within the assigned area.Ensure compliance with company operational standards, procedures, and policies.Develop and implement strategies to improve operational efficiency and service quality.Team Management:Recruit, train, and develop location managers and staff.Monitor employee performance, providing feedback and ongoing training.Foster a positive and collaborative work culture.Customer Service:Handle customer complaints and ensure prompt and satisfactory resolutions.Monitor customer satisfaction levels and implement necessary improvements.Reporting and Analysis:Collect, analyze, and report operational data to senior management.Identify trends and potential issues, providing recommendations for improvements.Compliance and Safety:Ensure all locations comply with safety and health regulations.Enforce adherence to relevant laws and regulations.

develop comprehensive strategies for product promotion utilizing digital channels.

Organize, guide, train and supervise Crew in carrying out their job duties in accordance with the SOP and the provisions/rules given by the company, and motivate them to achieve sales targets and satisfaction cinema customers.Ensuring the day-to-day operation of the cinema running smoothly, all cinema devices working and without interference, and handle when there are customer complaints.