Dhin Islam Mohammed Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

As a Retail Customer Advisor at Three UK, I am dedicated to delivering exceptional customer service and contributing to the company's vision of better connectivity every day for every customer. My role encompasses a variety of responsibilities, all aimed at enhancing customer satisfaction and driving store performance.Key Responsibilities:1. Engaged with customers to understand their needs and provided personalized solutions, consistently exceeding KPIs.2. Resolved 95% of customer queries on the first interaction, ensuring high levels of satisfaction and loyalty.3. Demonstrated expertise in Three's products and services, effectively matching them to customer requirements.4. Drove customer experience by engaging in meaningful conversations with customers and ensuring they left the store happy.5. Offered solutions to customers with general mobile or network queries, showcasing my willingness to learn and adapt.6. Worked collaboratively with a diverse and inclusive team to exceed store performance targets and provide an outstanding customer experience.7. Managed multiple tasks efficiently, including weekends, to maintain high standards of service and support store operations.

London, England, United Kingdom

As part of my role, I prioritize delivering an exceptional customer experience, always placing the customer first and offering bespoke, styling advice. I actively engage with customers, reflecting the Brand Values with professionalism and passion. My strong understanding of the Brand's Omni-Channel strategy, including services like Hire, Custom Made and Retail, enhances customer interactions. I'm keenly aware of the store and individual targets, seizing every opportunity to contribute to key business KPIs. Additionally, I assist in managing the stockroom and back area, ensuring ideal handling of stock and cash control to minimize losses.

London, England, United Kingdom

In my role at Tommy Hilfiger, I contributed to an exceptional in-store experience in a luxury retail setting, passionately aligning with the brand and values. As a proactive team member, I led by example, driving sales and profit while minimizing losses and ensuring a standout customer experience and store presentation. My responsibilities included demonstrating in-depth product knowledge, effective link selling, and outfit building to enhance business performance. I focused on building lasting customer relationships, embodying the role of a Brand Ambassador with a keen eye on fashion and market trends. I maintained high standards in store and stock room presentation and adapted flexibly to changing business needs, especially during peak periods.

London, England, United Kingdom

In my role at Zara, I excelled in providing outstanding customer service. I ensured the shop floor was always clean and well-organized. My responsibilities included identifying defective items, conducting stock checks, and handling product requests, utilizing an iPod for in-store availability. I managed the fitting room area, efficiently processed customer transactions at the cash register, scanned goods while verifying pricing accuracy, and handled both cash and credit payments. Issuing receipts, processing refunds or exchanges, and keeping the checkout area orderly were also key parts of my role. Additionally, I was responsible for tracking transactions on balance sheets, reporting any discrepancies, and managing financial tasks, including banking.

London, England, United Kingdom

In my role at Morrisons, I was responsible for handling customer transactions at the cash register and ensuring accurate scanning and pricing of goods. I efficiently managed both cash and credit payments, issued receipts, and processed refunds or exchanges, all while maintaining a clean and orderly checkout area. Additionally, I tracked these transactions on balance sheets, reported any inconsistencies, and oversaw various financial duties, including banking tasks.

London, England, United Kingdom

In my position at Pride Guarding Limited, I was responsible for overseeing and coordinating essential tasks within the security department. My duties included compiling reports, analyzing information, responding to incidents, and implementing access control measures. I played a key role in supporting officers during official visits and events, and managed contractors effectively. Additionally, I was tasked with monitoring progress, maintaining accurate records, and securing contracts from various clients, all in support of the security department's overall objectives

London, England, United Kingdom

Bachelor'S Degree, Computer Science (Cyber Security), First-Class Honours

Access In It, Information Technology, Distinction Distinction Merit