Dhinakaran B.P Email & Phone Number

Bengaluru, Ka, In

Nashville, Tennessee, United States

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Bengaluru Area, India

Building user-friendly experiences. - Customer experience & Operations solutions - Self-service and automation - New Initiatives - Payment gateway integration - Built the advance rental system for end-users with NBFC integrations. - Website product development Most importantly solving customers' problems and making life easy for all. :)

Mumbai

- Building products and processes to drive better experience based on data analytics. Enabling better support decisions and reducing latencies in the processes and systems. - CRM and Operations - product developments for CRM and operations team, worked with in-house developers to build efficient solutions for issue management and communication.- Providing solutions and setting best practices for issue resolution.- Reporting business impact of all improvements & technology impact to management, stakeholders and teams.- Measure and identify opportunities to improve support experience and operations#crosssell #renewal #insurance #new-initiatives #stakeholder-management #process-excellence #operation #customercare #customer-experience #CRM #growth #scalable-systems

Bengaluru Area, India

As Business Analyst at Capricoast and Zansaar.com, I was responsible for handling the analytics, investor reporting and storefront initiatives. Key role was to initiate new projects in all growth areas, create strategy, build teams, processes and relationships to lead to success. - Planning, analysis and reporting to improve & achieve organisational goals. - Understanding the profitability and growth opportunities on all business decisions. - Investor reporting - Accel and Tiger global. - Key contributor to the improvements of merchandising teams. (Intake management, OTB setting and assisted in better buying decisions based on past performance and trends, cost, margin and pricing analysis). - Assisted Marketing in making decisions to optimise channel performance and improving conversions across the business. - Customer Behaviour Analysis - In-depth study of customer behaviour and lifecycle to predict buying patterns. - Email & Social Media Marketing: Owned the planning & execution of email and social media marketing strategies and automation. - Responsible for Facebook, Twitter, Pinterest, google+, and Linkedin marketing. - Storefront Management: Was responsible for the website management of Zansaar and Capricoast. - Storefront automation for personalisation and higher conversion. - Marketplace & Affiliate channel management: Led marketplace team @ Zansaar.com and handled Amazon, Junglee, Flipkart, Snapdeal and Sweetcouch marketplaces. - New channel tie ups and relationship management with affiliates – CouponDunia, Couponrani, Coupon Raja, Tyroo, Playground online.#affiliate-management #new-initiatives #marketing #analytics #merchandising #investor-reporting #growth #strategy #automation #socialmedia #reporting #consumer-analytics #stakeholder-management

Bengaluru Area, India

Responsible for store and dotcom forecasting and stock management (DIY& Sports). - Ensuring inventory is maintained at >98.5%. - Conducting margin checks for categories, liquidation stock planning. - Tracking implementation and progress of store plans, and troubleshooting issue areas. - Demand and Supply Forecasting for international lines. Sending reports to IS hubs and negotiating stock requirements. - Intake management and replenishment to ensure that orders are placed as per the forecast, resolving issues. - Managing promotional stocks and range changes, and depot stock. - Store launches - Ensuring all launches are at 99% and above.#stockplanning #new-launches #forecasting #negotiations #promotions #analytics #reporting #stakeholder-management

New Delhi Area, India

• Distributor and supply chain management- Managing Sales and Distribution of Virgin Mobile products across 2 districts - Salem and Hosur.- Ensuring primary and secondary targets and ROI are achieved by distributor. - Planning credit policy, incentives and commission schemes for retailers.- Negotiating distributor deposits and area distribution.- Setting up supply and distribution channels and on-boarding.• Branding- Creation of brand awareness and recall for Virgin Mobile. Lead branding for the 2 districts of Sales and Hosur in my role as TSM. - Planning, creation and distribution of regional campaigns and promotional material. - Constantly updating the promotional material at various touchpoints.- Vendor selection of branding material production and distribution.

Mba, Finance & Marketing

Bachelor, Commerce

Isc, Commerce And Accounts

ISC - Commerce

High School