•Member of management committee for taking decisions on evaluation of new business acquisitions with advice on system integrations & transition. •Workforce transition to Low-cost geography for standard back-office processes across group, with savings up to 40% on workforce cost.•Evaluation of Warehouse management systems and roll out across middle east, which resulted in 9% YOY direct cost savings for Supply chain. •Managed adoption of CRM across GCC with cloud interfaces to Legacy systems resulting actionable customer data growth of 200% in 12 months.•Digitization of Courier / freight business along with P&L management. Monetization of E-com connectors with network of partners. 100% growth over pre-covid period, by tapping local markets and addition of revenue categories like E-com last mile delivery.•Lead E-com and Tech teams to launch 8 E-com Stores within a span of 8 months starting Apr’20, along with Warehouse and Last mile setups for E-com and marketplaces like Amazon & Noon. •P&L management for After Sale service function of group, turned the business around with 54% YOY growth in revenue and 110% growth in customer acquisition. •With Fit out Projects & Facilities in portfolio, instilled Project management culture in the teams with clear guidelines and SOPs based on PMBOK. Delivered new concept design of Jashanmal Department stores in UAE, giving omnichannel experience to our customers, along with twelve stores in the last 18 months.

•Main stakeholder in cross functional process improvements using digital workflows within ERP or MS SharePoint.•Designed and created thirty dashboards using Tableau, for Middle management giving critical business insights•Managed VAT project involving cross functional team and external consultants•Created cost efficiency in software licensing by adapting alternate strategies for various functionalities. •Business continuity plans for IT and business •Evaluation of outsourcing needs of selected I.T processes, which are not core to IT strategy. •ERP and Business Intelligence roll out in group companies•Firsthand experience in providing solutions for SCM, HR, Retail and Finance domains using technology

IT Strategy, ERP Implementation Project management, Resource building, Team Building, Retail Application Enhancements.

ERP Implementation Project manager and Domain consulting

Project management ERP Implementations

Domain ERP consulting

Distribution, Finance consultant for Baan ERP

Production Planning, ERP Key user, Shop Floor Operations