Dhiraj Bhatnagar Email & Phone Number

Melbourne, Victoria, Australia

In charge of overseeing a suite of vital Corporate applications, including Oracle Fusion (ERP/HCM), Oracle Enterprise Performance Management Cloud (EPM), Oracle PaaS, Oracle Integration Services, Archer's Governance Risk and Compliance (GRC), the Fidelity compliance system, and Qualtrics - the Online Survey Platform.Key Responsibilities: • Establishing close partnerships with the Finance, Colleague & Culture and Risks departments to fulfil their technology needs.• Identifying and… Show more In charge of overseeing a suite of vital Corporate applications, including Oracle Fusion (ERP/HCM), Oracle Enterprise Performance Management Cloud (EPM), Oracle PaaS, Oracle Integration Services, Archer's Governance Risk and Compliance (GRC), the Fidelity compliance system, and Qualtrics - the Online Survey Platform.Key Responsibilities: • Establishing close partnerships with the Finance, Colleague & Culture and Risks departments to fulfil their technology needs.• Identifying and managing risks, offering clear communication, and escalating as needed.• Proactively identifying and resolving platform issues to maintain minimal disruption (SLAs) to business operations.• Implementing regular system upgrades and enhancements to enhance performance, security, and functionality.• Implementing and maintaining IT best practices and standards to maximize operational efficiency. Identifying areas for improvement and optimizing IT processes to streamline operations.• Developing and implementing processes and procedures for the continuous improvement, monitoring, and support of application platforms.• Providing critical support for application projects, including migrations, integrations, and implementations, while ensuring they meet predefined timelines, scope, and budget constraints.• Ensure a seamless transition to support for new functionality and applications, ensuring their successful integration into the existing operational framework.• Directing the design and supervision of technical solutions' implementation, aligning them with technical standards and business requirements. This encompasses considerations for supportability, operational aspects, and other non-functional requirements.• Actively participate in internal and external statutory audits, taking decisive action on findings and consistently enhancing processes and controls to safeguard the integrity of applications. Show less

Melbourne, Australia

• Managing all IT Infrastructure and regional/global Applications. • Managing and developing IT Roadmap align with global strategy• Managing end-to-end Projects and Service Delivery/Operations • Working closely with senior management to identify challenges (competition, productivity, better customer service, new product offerings, costs optimisation) for the business and provide appropriate IT solutions while influencing outcomes.• Performing Vendor management -… Show more • Managing all IT Infrastructure and regional/global Applications. • Managing and developing IT Roadmap align with global strategy• Managing end-to-end Projects and Service Delivery/Operations • Working closely with senior management to identify challenges (competition, productivity, better customer service, new product offerings, costs optimisation) for the business and provide appropriate IT solutions while influencing outcomes.• Performing Vendor management - identification of vendors, shortlisting, contract negotiation, vendor risk management, and monitoring the delivery of services as per contractual obligations.• Aligning the IT team's and vendor partners' activities with the organisation's objectives and priorities.• Collaborating with global IT teams (USA/Europe/India) for high-priority incidents, Projects, Applications Architectural reviews, and Change Approval (CAB) reviews.• Managing IT budgets and performing budget planning. • Some of the Projects delivered – Network upgrade, Upgrade of Firewall, Rollout of new applications for internal use, and Rollout of a new application (Product – SaaS) for external customers. Show less

Sydney, Australia

I managed mission-critical Replenishment and Vendor systems for the Woolworths group. Replenishments applications consist of JDA forecasting applications for generation of store orders and purchase orders to vendors with interfaces to SAP and other custom build applications. Vendor applications consist of managing the relationship of Vendors with Woolworths. Examples include Wowlink.com.au and other vendor quality control applications.Responsible for managing IT services through… Show more I managed mission-critical Replenishment and Vendor systems for the Woolworths group. Replenishments applications consist of JDA forecasting applications for generation of store orders and purchase orders to vendors with interfaces to SAP and other custom build applications. Vendor applications consist of managing the relationship of Vendors with Woolworths. Examples include Wowlink.com.au and other vendor quality control applications.Responsible for managing IT services through external IT vendor partners (with offshore/onshore resources – TCS, Wipro) as per agreed Service Level Agreements (SLAs) and service delivery performance with high-quality outcomes. Leading Major incidents and responsible for the restoration of services while working closely with offshore/onshore teams, Situation management, and business teams until resolution or workaround is found and implemented. Actively communicate all stakeholders regarding the progress of the issue. Managing both planned and unplanned maintenance.Initiated Post Incident Review (PIR) and Root cause analysis for Major and reoccurring incidents until closure. Identifying areas of improvement and managing Problems through its whole lifecycle. Worked with the Change management team in reviewing and approving changes in the IT Change management tool and in Change Advisory Board (CAB). Made continuous improvement in the IT environment by initiating new improvement projects for systems and business optimisations. Performed regular review of policy documents, in scope services including SLAs and Operational manuals.Worked with Project teams for the handover of projects to the BAU phase. Ensuring that the project team provides the proper documentation at each project phase and BAU resources are well trained and engaged from the design phase to Go Live of the project. Show less

New Delhi Area, India

I contributed to the achievement of business objectives through timely and effective implementation of IT Projects and Service Delivery in a globally distributed environment. Delivered projects for critical ERP implementation, Cloud and Custom applications across functional domain (Finance, Supply Chain, Manufacturing, Purchasing, HR) impacting users across Asia Pacific region. I identified, prioritised and finalised requirements with active engagement of business stakeholder at all… Show more I contributed to the achievement of business objectives through timely and effective implementation of IT Projects and Service Delivery in a globally distributed environment. Delivered projects for critical ERP implementation, Cloud and Custom applications across functional domain (Finance, Supply Chain, Manufacturing, Purchasing, HR) impacting users across Asia Pacific region. I identified, prioritised and finalised requirements with active engagement of business stakeholder at all level. I analysed, interpreted and documented business functional and non-functional requirements. I Led practical, functional and technical solutions for business problems. Lead end-to-end Project execution (initiation till closure). Performed business process re-engineering activities through technology which optimised customer satisfaction.Management of projects’ budget/cost, cost estimation, vendor identification, requirements elicitation, ensuring project delivery as per agreed scope, time, quality and costs. I was also involved in monitoring the progress of project components’ development, managing and mitigating risks, leading user acceptance testing and ensuring proper support after project goes-live and successful transition to BAU team. Sharing status updates, risks, mitigation plans throughout project lifecycle.I led the delivery - Incident, Problem, Service Request and Change Request Management activities. I ensured 24*7*365 support for mission-critical applications. Actively monitored and measured vendor performance as per Service Level Agreements (SLA), providing vendor performance feedback and taking corrective actions. I led application management lifecycle from identification of new application, implementation, periodic maintenance including regular patching till application retirement. Reviewed and approved changes in CAB.I have implemented Continuous improved Services (CSI) projects resulting in productivity improvement, compliance and revenue growth. Show less

Singapore

With Ness, it was a consulting role in the deployment and support of Oracle ERP projects. Responsible for delivering multiple projects simultaneously with actively engaging external customers and meeting projects expectations. Participated in bids for new projects, presented solutions to external customers, performed effort estimation, project scoping and project plan development. After the project is signed off, led functional and technical requirements identification sessions… Show more With Ness, it was a consulting role in the deployment and support of Oracle ERP projects. Responsible for delivering multiple projects simultaneously with actively engaging external customers and meeting projects expectations. Participated in bids for new projects, presented solutions to external customers, performed effort estimation, project scoping and project plan development. After the project is signed off, led functional and technical requirements identification sessions, identified and documented AS-IS and TO-BE, functional and technical specifications. I developed software solutions and provided operational support in the implementation of the developed solutions. Performed quality assurance activities and led unit testing, integration testing and User Acceptance Testing (UAT) activities. Also provided training and documentation to end-users on use of ERP applications. Regular project status reviews with customers and with internal management. Delivered ERP deployment, upgrade, and enhancement projects for reputed customers such as Fuji-Xerox, Hyflux, DSTA, Panasonic and Essilor.I have provided support to external customers as per Service Level Agreements (SLAs) performing Incident, Problem management and Service request management activities. Show less

New Delhi Area, India

I worked with multiple GE clients, namely; GE Card Services, GE Energy, GE Plastics on different technological platforms. I have implemented and supported online billing and presentment applications for major US retailers such as JCPenny, GAP, and Banana Republic. As part of continual service improvement - identified, analysed, designed and implemented Six Sigma - Green belt project for automating manual job monitoring process that resulted in a significant saving of USD 100,000 annually. I… Show more I worked with multiple GE clients, namely; GE Card Services, GE Energy, GE Plastics on different technological platforms. I have implemented and supported online billing and presentment applications for major US retailers such as JCPenny, GAP, and Banana Republic. As part of continual service improvement - identified, analysed, designed and implemented Six Sigma - Green belt project for automating manual job monitoring process that resulted in a significant saving of USD 100,000 annually. I worked on Oracle ERP multi-year implementation project. I was responsible for financial data migration strategy from the legacy system, development and testing of technical components required for Oracle ERP global rollout. I worked with finance teams (Accounts Receivables, Accounts Payables, Cash Management, Reporting) for identification of master and transaction data and data transformation rules. I wrote technical problems required for data migration in Oracle API, SQL, PLSQL, Stored Procedures and Shell scripts. I designed and created new ERP reports and workflows. Customised existing ERP forms, interface and workflows. Show less

New Delhi Area, India

I worked on a project which involved evaluating the impact of the rollout of Euro (€) in place of Irish pound on the Bank of Ireland — requiring modification of existing software programs written in C++ and Java. I did Impact Analysis of the intended changes, prepared Impact Analysis Report (IAR), wrote Unit test Scripts and technical specification documents.Finally, I performed Unit testing and Integration testing before rolling out the changes in Production.

Post Graduate Diploma In Machine Learning And Artificial Intelligence

Master Of Business Administration (M.B.A.), Strategy And Finance

Master Of Computer Applications (M.C.A.), Computer Science

Bachelor Of Commerce (B.Com.), Accounting And Finance