Dhiraj Jain Email and Phone Number

Ambassador of the most innovative ideas for an Ultra high definition living and investments, Smart Investors Group is a people centric company that is driven by human emotions and passion for cutting edge ideas. Smart Investors group has sold properties more than Rs.2500 crores (3.3 million square foot) in the last decade.

Head of Operations, Sales, CRM, Legal & Accounts

We have launched a project by the name of Cosmic Corporate Park 7 kms before Formula 1 Track in Tech Zone, Yamuna Expressway. It is a commercial project where we offer 12.5% Assured return and Lease guarantee of 9%. Started as a Team Head Sales and Operations Head, got promoted to COO and then Executive Director

Heading the entire Business Unit of Sahara Care from 12th Jan'11. Previously was handling entire cycle of a prospect becoming a member and providing them Customer support. Part of B2B Travel Sales team, good exposure to Operations of Travel department. Responsible for Business development, Management, Operations & Back end work of all Franchisees across India, currently handling 23 Franchisees. Responsible for controlling expenses, optimum utilization of resources, special projects for… Show more Heading the entire Business Unit of Sahara Care from 12th Jan'11. Previously was handling entire cycle of a prospect becoming a member and providing them Customer support. Part of B2B Travel Sales team, good exposure to Operations of Travel department. Responsible for Business development, Management, Operations & Back end work of all Franchisees across India, currently handling 23 Franchisees. Responsible for controlling expenses, optimum utilization of resources, special projects for improvement in performance and systems. Laying down of SLAs & SOPs. Entrusted with additional responsibilities of Admin rights on the online system for Travel & Sahara Care House, Funds release to members for their commissions. Show less

Handling end-to-end Credit Card Sales Process and also handled cluster processes including Feedback calling, Cust Support, Tech Support, Financial processes

Handled Inbound Processes - Credit Card Acquisition, MIS, Team of 100+ team members

/ Allserve Systems, a Call Center catering to International Clients from both UK & US, as

Processes handled:-Financial Processes of Lead generation and Hot TransfersUS mortgageSales Processes UK Mobile Sale campaigns - T-mobile, 3G Network; ISP services Job ResponsibilitiesClient Handling - Sending reports to the client daily, responsible for getting all updates from the client and downloading the same to the Team Leads, Conference calls etc. People Management - Entrusted with the responsibility of handling 8 Team Leaders whose team… Show more Processes handled:-Financial Processes of Lead generation and Hot TransfersUS mortgageSales Processes UK Mobile Sale campaigns - T-mobile, 3G Network; ISP services Job ResponsibilitiesClient Handling - Sending reports to the client daily, responsible for getting all updates from the client and downloading the same to the Team Leads, Conference calls etc. People Management - Entrusted with the responsibility of handling 8 Team Leaders whose team comprised of 121 Team Members. Backend Process Management - Responsible for management of Back end processing for all sales, verification, etc.Dialer Management - Responsible for giving DMG (Dialer management group) the required inputs to decide on which Test Cell or Bucket to run at what time. MIS - Responsible for maintaining Forced-ranking system for entire floor (PMI, Bell Curve). Also maintaining Daily Tracker for the entire process with Analysis in ISO Audit Format, Attendance, etc.Workforce Administration - Responsible for making rosters as per the staffing required, and approval or disapproval of all leaves.Coaching - Responsible for holding monthly coaching sessions for agents to discuss their performance and areas of focus, brainstorm for effective & better ways of doing the same job. Assisted the management team in ISO 9001:2000 auditAchievements Promoted in a span of 11 months to an Assistant Managers position due to exemplary performance of Leadership skills and management.Delegated responsibility of setting up a Process in Chennai. Awarded Management award for successfully driving operational objectives and display of Show less

Sr Exec - Credit Card Sales Process. Part of Green Belt project on Attrition and additional responsibilities of managing team performance MIS, Performance Measurement Index of the entire process (forced ranking).

as a TEAM LEADER handling US & UK based Processes related to Financial Services, Data collection, verifying and updating records, lottery, etc.Worked as a Team Member in

Achievements Was assigned extra responsibility of acting Team Leader for 20 agents while working as a Team Member. Involved in Monitoring, Coaching, MIS, and administrative tasks. Promoted within a span of 10 months to Team Leader position.