Dhiraj Kumar is an accomplished professional with 11.4 years of experience in Lead Technical Product Support, Incident Management, Cloud operations, and service delivery. Throughout his career, he has demonstrated expertise in various areas, including team management, building operational infrastructures, customer onboarding, and monitoring and support for global clients across multiple domains such as BFSI, Oil & Gas, Aero, and Telecom.As the Manager of Product Support, Dhiraj has successfully led a team of 18-22 individuals responsible for Incident Management, Customer Onboarding, and Cloud Server Monitoring. His leadership skills and technical acumen have enabled him to oversee critical operations in the Broadcast Media industry, specifically focusing on VOD, Streaming, IPTV, Linear TV, and Metadata-EPG. Under his guidance, he has built the team from scratch, ensuring seamless operations and delivering exceptional service.Dhiraj's professional achievements highlight his commitment to excellence. He is a valued member of prestigious organizations such as the International Association of Engineers (Life Time), Indian Science Congress Association (Life Time),These memberships reflect his continuous pursuit of knowledge and professional development in the field of technology.His dedication and expertise have been recognized by renowned institutions and clients. He has also been honored with the client innovation award on two occasions, showcasing his ability to deliver innovative solutions that meet clients' needs. In addition, he has been awarded the Best Individual Contributor Award during his tenure at Infosys, highlighting his exceptional contributions to the company. Furthermore, his commitment to maintaining high service levels and adherence to SLAs earned him the IBM appreciation award for Service Delivery.He is well-versed in IT Incident Management, Product Support Lead, Command Center Operations, NOC Operations, Service Delivery, and IT & Cloud Operations. In summary, Dhiraj Kumar is a seasoned professional with a proven track record in technical product support, incident management, and cloud operations. His ability to lead teams, deliver exceptional service, and maintain strong client relationships has earned him recognition and accolades throughout his career. With his diverse skill set and commitment to excellence, Dhiraj continues to make significant contributions to the field of IT operations and service delivery.