Dhiraj Kumar Email & Phone Number

Jodhpur Area, India

Planning Engineering, Vendor Management Network, Rollout Performance , Monitoring Transmission ,Fibre , Operation and maintenance . Heading the Service Delivery & Service Assurance/Maintenance/Rollout For jodhpur for all segments(LAN/SME/DOCSIS/FTTH).  Handling the subscriber base of approximately 15K, for service assurance of services like( Broadband, PRI, ILL, LL and MPLS) Heading the In source team of More than 50 off role employees.  Adding around 7000… Show more Planning Engineering, Vendor Management Network, Rollout Performance , Monitoring Transmission ,Fibre , Operation and maintenance . Heading the Service Delivery & Service Assurance/Maintenance/Rollout For jodhpur for all segments(LAN/SME/DOCSIS/FTTH).  Handling the subscriber base of approximately 15K, for service assurance of services like( Broadband, PRI, ILL, LL and MPLS) Heading the In source team of More than 50 off role employees.  Adding around 7000 subscribers (roll out)to DEN subscriber base through 6 Major LCOs partners in entire JODHPUR. Instrumental in adding new partners in JODHPUR for Service delivery for retail services with contract finalization. Played an important role in insourcing the service delivery for enterprise clients taking services like PRI,ILL,LL and MPLS, To enhance the customer satisfaction. Driving performance through periodic reviews, audits and action planning. Achieving KPIs as per contract and maintaining N/W up time. Show less

Jobprofile:-- 1-Handling the subscriber base of approximately 20K, for service assurance of services like( Broadband, Voice, IPTV, PRI, ILL, LL and MPLS).2- Heading the Service Delivery & Service Assurance nationally for DEN NETWORKS LTD At north zone 1.3- Responsible for Growth Profitability in terms of a) Build Revenue Generation b) Cost to Connect c) Cost to Serve.4- Build customer trust and deliver a consistently delightful brand experience at every touch point by… Show more Jobprofile:-- 1-Handling the subscriber base of approximately 20K, for service assurance of services like( Broadband, Voice, IPTV, PRI, ILL, LL and MPLS).2- Heading the Service Delivery & Service Assurance nationally for DEN NETWORKS LTD At north zone 1.3- Responsible for Growth Profitability in terms of a) Build Revenue Generation b) Cost to Connect c) Cost to Serve.4- Build customer trust and deliver a consistently delightful brand experience at every touch point by CSAT.5- Standardization of process for Wireless & Wireline products PAN India. 6- Driving performance through periodic circle reviews, audits and action planning.7-Capturing training need through process improvement initiatives and planning time to time certification & trainings for field engineers.8- Designed the KPIs for the improvement in performance and for C-SAT.9- Maintenance and analysis of Fault rectification, Customer complaint resolution & RCA as per S.L.A. for installation and fault repair. Show less

New Delhi Area, India

Job Profile in Roll out Network Engineering and Design Designing network layouts & managing installation, configuration and commissioning of Broadband systems & devices viz., broadband amplifiers, Optical fiber networks and networks for new centers, Earth Stations. Handling RF coaxial network design for analog and digital transmission as well as Optic fiber network design for digital and analog signal transmission. Managing Optical Fiber Fusion splicing using Ericsson FSU… Show more Job Profile in Roll out Network Engineering and Design Designing network layouts & managing installation, configuration and commissioning of Broadband systems & devices viz., broadband amplifiers, Optical fiber networks and networks for new centers, Earth Stations. Handling RF coaxial network design for analog and digital transmission as well as Optic fiber network design for digital and analog signal transmission. Managing Optical Fiber Fusion splicing using Ericsson FSU 925 & Fuji Cora 40S 50S Fiber loss measurement using OTDR (Exfo FTB 250). Overseeing Hybrid Fiber Coaxial (HFC) Broadband Networking & Development viz., implementation of Internet/Intranet via Cable & OF Network by integrating CMTS. RF Optimisation Conducting RF planning activities and classifying the clutter into various segments such as urban, dense urban, semi urban, rural, etc. Undertaking re-design ,cable compatibility by adding Reverse Amplifier (RA) kits and reverse signal receivers. Conducting RF signal level testing at Head End and Field using Field Strength Meter (Deviser) as well as RF noise tracing using Spectrum Analyzer. Operations & Maintenance Handling Installation, configuration and administration of Optic fiber networks using Single Mode Optic Fiber, fiber transmitters, return receivers, nodes and optical couplers etc. Transmission Optimization - monitoring daily transmission statistics, investigating cause of outages, trouble-shooting & repair, planning & technical aspects of transmission and follow-ups. Understanding of xDSL, FTTN, FTTP, FTTC technologies Rollout on FTTx projects 1. Surveys and repair of RF END TO END POINT. 2.CMTS to optical node alignment and noise check. 3.Amplifier performance test and alignment 4.End of line modem sync test Show less

Gurgaon, India

• Leading a team of 20 Engineers, 2 Coordinators & 1 Store Keeper • Responsible for handling Profit Center, Planning & Execution , DSC & Appointment of Trade Partners and Engineers

Gurgoan

• Active member of Soft Launch team, Soft Launch project was very prestigious and challenging as it was a technology real test of WIMAX & company’s vision/system & policies by Tata Communications• Selected from all India to execute the Wimax roll out project launch

Indira Gandhi Airport New Delhi

Key Result Areas:• Handling all ground activities related to flight.• Check-INN • Custom• Immigration• PASSANGER HANDLING• Flight operations

Master Of Business Administration (M.B.A.), Information Technology, 1St

Activities and Societies: .... .....

Bachelor’S Degree, Physics ,Chemistry,Maths, 2 Nd

Activities and Societies: ... ...

High School, Physics, ..

HIGH SCHOOL AND INTERMEDIATE