Dhiraj Kunder Email & Phone Number

Mumbai Area, India

Highlights of major Responsibilities:• Managing a team of resources and obtain efficient quality output from them.• Create & Executing Project Plans for Unified Payments Interface (UPI) Implementation for Banks.• Managing Projects and timely merchant onboarding and go-live as per schedule.• Hold regular status review / scrum meetings with the client and internal teams. • Effectively communicate relevant project status to client & Management regularly.• Resolve or… Show more Highlights of major Responsibilities:• Managing a team of resources and obtain efficient quality output from them.• Create & Executing Project Plans for Unified Payments Interface (UPI) Implementation for Banks.• Managing Projects and timely merchant onboarding and go-live as per schedule.• Hold regular status review / scrum meetings with the client and internal teams. • Effectively communicate relevant project status to client & Management regularly.• Resolve or escalate issues in a timely manner. Manage Customer calls and escalations. • Managing Documents. (Creating and validating documents). Show less

Mumbai Area, India

Highlights of major Responsibilities:• Manage daily sales operations- B2B and B2C.• Develop and execute sales strategies.• Sell software products and services to doctors and Hospitals/Institutions/Clinics.• Achieve Month on Month target for the Region.• Pre sales and Post-sales support to customers.• Techno commercial discussion for large projects.• Key Accounts management.• Demonstrations and trainings of the product to the doctor / administrator / staff /… Show more Highlights of major Responsibilities:• Manage daily sales operations- B2B and B2C.• Develop and execute sales strategies.• Sell software products and services to doctors and Hospitals/Institutions/Clinics.• Achieve Month on Month target for the Region.• Pre sales and Post-sales support to customers.• Techno commercial discussion for large projects.• Key Accounts management.• Demonstrations and trainings of the product to the doctor / administrator / staff / decision maker. • Coach, mentor and motivate sales team. • Market and Research and customer feedback to Product development team.Achievements• Closed major deals and started a pilot project with Raksha Multispeciality Group of hospitals and other Healthcare centres. Show less

Mumbai Area, India

Highlights of major responsibilities:• Managed Operations• Driving business development initiatives to promote company’s products among all potential market segments. • Identifying customers’ needs, conducting gap analysis, coordinating with software development team and presenting cost effective solutions to the customers with high value perception. • Resolving customers’ technical and commercial queries and securing customers’ financial commitments to… Show more Highlights of major responsibilities:• Managed Operations• Driving business development initiatives to promote company’s products among all potential market segments. • Identifying customers’ needs, conducting gap analysis, coordinating with software development team and presenting cost effective solutions to the customers with high value perception. • Resolving customers’ technical and commercial queries and securing customers’ financial commitments to finalize contracts.• Personally managing important clients / Builders (Real Estate) / accounts.• Actively involved in project delivery / user trainings as per agreed terms to win and retain customer’s confidence. • Developing and nurturing productive relations with key clients at decision making level to retain their continued patronage. Achievements:• Successfully managed sale of company’s product ‘iPropertyBook’ independently with great success. Show less

Bangalore, India

Highlights of major responsibilities:• Managed a very important Key Account, Adidas• Developed Client management process with customer guidance on self serve. Managed entire documentation on Support processes. Diagnosed root cause of outages to resolve technical issues. • Created reports, trends and dashboards on Salesforce.com to render better assistance to the customers and building of invaluable customer data. Efficiently managed Data Quality programs across… Show more Highlights of major responsibilities:• Managed a very important Key Account, Adidas• Developed Client management process with customer guidance on self serve. Managed entire documentation on Support processes. Diagnosed root cause of outages to resolve technical issues. • Created reports, trends and dashboards on Salesforce.com to render better assistance to the customers and building of invaluable customer data. Efficiently managed Data Quality programs across all customers on GT Nexus platform. Provided cost effective and customized solutions to the clients within agreed time frame. Show less

Mumbai, India

Highlights of major Responsibilities:• Successfully managed various teams of 9 to 20 associates (Voice & Data)• Monitored team performances regularly and resolved their queries to maximize individual and team productivity observing highest standards of quality. • Updated the Manager on a day to day basis on the team performance. Identified under performers, provided them needed inputs and drawn up action plan to come up to the desired performance levels. •… Show more Highlights of major Responsibilities:• Successfully managed various teams of 9 to 20 associates (Voice & Data)• Monitored team performances regularly and resolved their queries to maximize individual and team productivity observing highest standards of quality. • Updated the Manager on a day to day basis on the team performance. Identified under performers, provided them needed inputs and drawn up action plan to come up to the desired performance levels. • Conducted training sessions for the associates to keep their functional skills up-to-date. Achievements:• Selected to be a part of a team that was trained in 4 different processes. Show less

Mumbai Area, India

Highlights of major Responsibilities:• Managing day to day operations of the company. Managing pre-sales, post sales operations.• Generate database of potential customers. Converting cold leads into enquiries.• Create and send Commercial Proposals to enquiring customers.• Meeting Institutional and Departmental Heads and explaining about the books pertaining to their domain.• Follow-up with the clients for orders and payments.• Training staff in process efficiency… Show more Highlights of major Responsibilities:• Managing day to day operations of the company. Managing pre-sales, post sales operations.• Generate database of potential customers. Converting cold leads into enquiries.• Create and send Commercial Proposals to enquiring customers.• Meeting Institutional and Departmental Heads and explaining about the books pertaining to their domain.• Follow-up with the clients for orders and payments.• Training staff in process efficiency / change management/conflict management/ customer service. Show less

Bachelor Of Engineering (B.E.), Industrial And Production

Education record