Managing client onboarding procedures, I have developed a keen understanding of the nuances involved in setting up new client accounts and aligning project goals with client expectations. My approach focuses on clear communication, thorough documentation, and proactive problem-solving to ensure that each client feels valued and confident in our partnership.

Responsible for designing and delivering high-quality training programs to meet the needs of the organization and its employees.1-Develop training strategies and programs: Responsible for developing training strategies and programs that align with the organization's goals and objectives. This involves conducting needs assessments, identifying skill gaps, and developing training plans.2-Evaluating training effectiveness: determine the effectiveness of training programs and identify areas for improvement. This involves conducting surveys, gathering feedback from trainees and stakeholders, and analyzing data to assess the impact of the training.3-Mentoring and coaching other trainers: Providing guidance, support, and coaching to other trainers to help them improve their skills and effectiveness.4- Conducting training research: To stay up-to-date with the latest trends and developments in training and education and conduct research to identify best practices and new approaches to training.5- Collaborate with other departments: Working with other departments and stakeholders to identify training needs and ensure that training programs align with organizational goals.6- Maintaining training records: Maintaining records of trainees performance, and completion of training programs. Developing reports to communicate the effectiveness of training programs to senior leadership. Playing a critical role in developing and implementing effective training programs that help individuals and organizations achieve their goals.7- CSR Programs facilitator: Responsible for taking sessions in colleges for Corporate Social Responsibility initiative. 8- Skill Development Trainings: Conducting skill development training on topics like- Effective problem solving, Communication Skills, Conflict Management, Time Management, MS Office etc.

Responsible for responding to customer inquiries in a timely and professional manner regarding complaints and technical issues faced by customer for mobiles, Smart devices and accessories etc.