Managing service delivery of RAN network performance and optimisation for key telecom carriers in the UK across several vendors and technologies, including 2G, 3G, 4G, and 5G NSA/SA. Some of the key responsibilities includes but not limited to,1. Service management and delivery according to agreed SLA and KPI2. Address customer’s concerns, escalations and issues promptly and effectively3. Ensuring quick incident resolution and implement measures to prevent reoccurrence… Show more Managing service delivery of RAN network performance and optimisation for key telecom carriers in the UK across several vendors and technologies, including 2G, 3G, 4G, and 5G NSA/SA. Some of the key responsibilities includes but not limited to,1. Service management and delivery according to agreed SLA and KPI2. Address customer’s concerns, escalations and issues promptly and effectively3. Ensuring quick incident resolution and implement measures to prevent reoccurrence of incidents through effective problem management4. Ensure contract compliance, initiate process enhancements, governance and reporting towards customer5. Identify opportunities and implement best practices and continuous improvement initiatives6. Capacity and resource planning and efficiency7. Lead and coordinate the efforts of network operations teams8. Foster collaborative and high performance work culture Show less

Head Managed Services and Deliveries of 2G, 4G, VoLTE, and 5G networks in RAN and Transport for Bharti Airtel, Karnataka. The primary responsibility is to drive network performance and optimisation initiatives in order to improve customer experience. Line manager for a team of 47 people, which includes engineers, SMEs, and team leaders. Drive efficiency through digitisation and automation, competency development, KPI fulfillment, and customer governance.

Managed Services - Handling day to day network planning and optimisation activities for Bharti Airtel - Karnataka Market for 2G, 3G, 4G and VoLTE. Engage with customer on network improvement programs, capacity upgrade solutions, network hygiene management and manage end user perception. Supported delivery of various Managed Services and special projects like RCOM, Robi - Bangladesh, Aircel, Mobistar Belgium, Vodafone Germany and Orange Africa. Equipment expertise in Huawei, Ericsson and ZTE.

Manage Radio Network Planning and Optimization activities for Huawei GSM and WCDMA RAN. Work closely with customer and circles to manage TRAI regulatory compliance like Periodic Drive Tests, PMR report submissions, EMF Biennial Submissions, Network Services reports. Drive network improvement activities to improve and maintain contractual network KPIs in 2G and 3G RAN ensuring end user experience.

Case Handling and Customer Performance Management at Global Delivery CentreMajor Care Projects includes OTE Greece, Cosmote Greece, Vodafone Albania, Vodafone Panafone, Cyta Greece, Siemens Greece, Cyta Cyprus.Care and Case Handling support for all technical domains like Radio, Core, IP, OSS, CEM and NSS

Managed Services Governance and Performance Management for TATA DoCoMo GSM and 3G Wireless MS Contract. Manage monthly KPI Signoff and Site Signoff with customer, support and drive Network performance activities in RAN, TX, Core domains with respective domain leads and manage customer complaints closure. Actively participate in monthly performance and operations reviews with customer, prepare performance reports, dashboards and presentations. Participate in contract management activities such… Show more Managed Services Governance and Performance Management for TATA DoCoMo GSM and 3G Wireless MS Contract. Manage monthly KPI Signoff and Site Signoff with customer, support and drive Network performance activities in RAN, TX, Core domains with respective domain leads and manage customer complaints closure. Actively participate in monthly performance and operations reviews with customer, prepare performance reports, dashboards and presentations. Participate in contract management activities such as KPI acceptance, KPI target settings, Contract renewals, PR/PO management, Time booking. Markets in India includes Gujarat, MPCG, Kerala, TNCH, Kolkata and Rajasthan. Show less

RF, Microwave and UBR Network Planning through RF surveys, LOS surveys, Pathloss, MapInfo and GIS tools. Installation and Integration of Huawei BTS/NodeB, NEC MW links, Ceragon UBR links with Site and NOC acceptance. Material management with warehouse teams during network rollouts. Manage network operations activities to ensure highest network up-time, resolution of network faults, capacity upgrades, network performance and resolving customer complaints for wireless and enterprise services… Show more RF, Microwave and UBR Network Planning through RF surveys, LOS surveys, Pathloss, MapInfo and GIS tools. Installation and Integration of Huawei BTS/NodeB, NEC MW links, Ceragon UBR links with Site and NOC acceptance. Material management with warehouse teams during network rollouts. Manage network operations activities to ensure highest network up-time, resolution of network faults, capacity upgrades, network performance and resolving customer complaints for wireless and enterprise services within Mumbai Market. Show less