Human Resources Officer
CurrentSupport Ops in any ad-hoc /calendarized engagement activity/R&R.o Taking care of employee care Helpdesk/Grievance redressal through internal tool and manual random discussion with the employees.o First level of interface between HR & Ops team for all HR related initiatives & query handling.o Handling all the queries, grievances & escalations from agents on the production/ops floor and ensuring that same are resolved within committed timelines.o Assisting the L&D team in the co-ordination for L&D initiativeso Supporting supervisors in coordinating /execution of induction programs defined for new joining at TL & TM.o Investigating internal frauds highlighted through FPA & Ops team and taking actions as per the company norms and policies.o Coordinating with all the functional departments and getting the internal interviews conducted.o Implemented short term projects that ensures business numbers are achieved within stipulated timeframe.o Supported budding team members with best practices basis self-experience.o Embedded multiple Microsoft dashboards for entire team for better monitoring of ongoing performance. o Assisting/supporting L1 during critical investigations.o Advising decision-makers on complex and confidential matters ranging from performance management to employee relations issues.o Ensuring minimal escalations arising from the span assigned.o Sharing insights with business owners’ basis trend & advising them on approach to be followed to ensure we as a team obtain positive results.o Implemented strategies to cut down the attrition numbers.o Managed staff wellness initiatives.
