Dhirendra Joshi Email and Phone Number

Overseeing the end-to-end management of numerous Development & Support projects and leading the delivery of Microsoft Technologies in the current customer account.Over 55 .NET and 3rd party applications are included in the account. Along with solutioning, estimating, planning, developing, supporting & coordinating on new requirements, managing multiple support teams & providing daily assistance to them with their questions and technical problems. Tracking adherence to ITSM processes for incident and change management tasks. Engaging with clients and their technical groups concerning any enterprise-level enhancements within our support purview.Participating in customer pre-sales proposal preparation and technical consulting assignments. Providing technology demonstrations and proof of concept trials to partners and enterprise-level clients. Preparing a sophisticated technical solution ready work scope including comprehensive deliverables, schedules, schematic layout drawings, compliances, and commercials.

Pre-sales technical engagements, architecting, consulting, and designs for clients by showing a prominent level of competency in the planning, implementation, and migration experience for deploying end to end converged solutions. Conduct proof of concept trials and technology demonstrations for partners & enterprise-level customers. Create professional service proposals for implementation and consulting. Preparing high-level technical solution Scope of Work with detailed deliverables and timelines, layout schematic drawings, compliances & commercials.

Leading multiple support teams for 40+ .NET & 3rd-party applications of a client. Supporting the team on day-to-day basis on their queries & technical issues and checking on ITSM process compliance for incident and change management activities. Interacting with customer & their technical teams related to any enterprise-level upgrades in our support scope.

Designed and oversaw the technical team to create ERP software with a comprehensive SOA modular design that is provided as a service (SaaS) for the Field Services Industry. The modules include billing systems, inventory, payroll & commission, sales automation, dispatch, service automation, and CRM. Implemented an identity management system based on single sign-on and an authentication system for web services and applications based on tokens and cookies. Utilized the Serilog package and Enterprise library to log the activities and exceptions of the application.

Involved with project architecture development team. Developed functionality to use the MVC custom template engine to render the dynamically generated page in the browser. Built several generic and reusable components using MVC and the JQuery framework. created a Web API service that allows files to be uploaded and managed on the Azure BLOB storage service. Repository Pattern and Dependency Injection Pattern were implemented in the Data Access Layer. Implemented a caching mechanism both at the UI and data repository levels (MVC).Conducted R&D on SharePoint publication page URL rewriting. Created a SharePoint feature for global error and exception logging using Enterprise Library. Configured IIS for SharePoint server. Developed HIPAA compliant login module. Developed Patient Record Management and Batch Appointment module for an IMR system.