Dhiren Singh Email & Phone Number

Delhi, India

Gurugram, Haryana, India

♦ Instrumental in ensuring that closing packages followed federal policies & guidelines through meticulous evaluation and key quality analysis.♦ Spearheaded preventive and corrective actions by tracking the quality of SLAs and key metrics.♦ Tracked quality SLAs and key metrics and provide corrective and preventive actions♦ Resolved client escalations through on-time investigations and devising actions to resolve any concerns & support coaching plans for improvement.♦ Provided direct feedback, shadowing, daily hurdle updates & trained new employees in the team.♦ Ensured compliance with company policies, underwriting guidelines, and lending- program requirements.♦ Mortgage industry professional with loan-processing experience and knowledge of conventional and government loan programs(Conventional, Jumbo, Refinow, FHA etc)♦ Computer savvy in MS Office Suite and proprietary mortgage-processing software i.e., Ellie Mae Encompass360, Google Sheets, Microsoft Office (Word, Excel, PowerPoint, Outlook), Looker, Tinman, etc.

Gurgaon, India

- Conduct the content quality control and make sure the contents comply with local policies, regulations, and culture.- Review and validate quality requirements for the process and revise procedures to ensure project compliance.- Perform weekly route cause analysis through the data of operators and send implementation reports & feedback to the labellers.- Handled QC/QA checks for the Global Logic & Teleperformance Team (each of 10-15 members) data- Preparing Quality, PKT, and Error Analysis reports on a weekly and monthly basis.- Daily meeting and calibration with the client (Google USA) to discuss process-related issues & lagging areas. Resolve production issues and client queries.

Gurgaon, India

Creation, management and optimization of AdWords campaigns for Google Clients in the United States including extensive reporting, integration and analysis. Pay Per Click (PPC) campaign setup and optimization and optimization of Google AdWords through ongoing testing of ad copy, landing pages, bidding strategies, ad extensions and more. Management, implementation and tracking return on investment of PPC campaigns. Analysis and reporting of results to clients, as well as making performance recommendations.

New Delhi Area, India

Bachelor Of Technology, Electrical And Electronics Engineering, A

Activities and Societies: Debate groups, Electronic and Electrical society, KEC.*Obtained 2nd prize in inter college debate. *Organized.

Bachelor Of Technology (B.Tech.), Electrical And Electronics, A

Activities and Societies: Debate groups. Elegant sparks, KEC*Obtained 2nd prize in inter college debate. *Organized school and college.