Dhivesh Akilan Email & Phone Number

With 2.5+ years of experience in Production/Application support in the Global Market division for Investment Bank, I have developed a strong background in managing large production systems, automating tasks, and providing technical support. I am proficient in using monitoring tools like ELK and Grafana for real-time monitoring and analysis of systems, while also leveraging Python and Langchain for automation to enhance operational efficiency across Front, Middle, and Back office applications.• A result-oriented professional with 2.5+ years of IT experience in Production Support within the Banking/Finance domain.• Technically proficient in Python, UNIX, Shell Scripting, SQL, PL/SQL, and experienced in automating production processes using Python.• Hands-on experience with Langchain for building and integrating AI-driven automations in production support workflows.• Skilled in monitoring tools like ELK Stack (Elasticsearch, Logstash, Kibana) and Grafana for real-time system monitoring, log analysis, and performance optimization.• Experience in monitoring and managing AUTOSYS jobs, with a focus on automating job scheduling and monitor using pythons scripts.• Expertise in incident and problem management for application support, with a focus on leveraging automation and monitoring tools to minimize downtime and quickly resolve issues.• Strong communication, interpersonal, analytical, and coordination skills, with the ability to collaborate effectively within teams.• Skilled in multitasking and driving issues to completion in high-pressure environments, with a focus on Python-based automation to streamline processes and monitoring via ELK and Grafana.• Proactively resolving user issues, automating batch processes, and participating in batch analysis using monitoring insights from ELK/Grafana.• Involved in continuity of business/BCP and failover activities, ensuring system reliability through automation and monitoring.

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  Software Engineer

  Societe Generale Global Solution Centre

  Jun 2022 - Present - Chennai, Tamil Nadu, India

  Eliot is the main and official application for Equity and Derivative deals management. Predominantly, Eliot manages Middle Office functions for Deal capture & Enrichment, Deal Life Cycle Management, position management etc. It helps in providing data to other Risk & Accounting applications and provide deal data to BO Application for further processing and settlements.Key Responsibilities:● Bug finding & fixing minor code releases by closely working with DEV Team. ● Monitoring & Planning of Batch/Job using Autosys, UNIX and Sybase database.● Resolving production incidents raised by users and participating in DR (Disaster Recovery) activities.● Resolving customers report query by analyzing SQL queries and increasing performance by modifying existing query.● Implementing new application releases and Migration with activities like Environment shutdown, backing up, start up, code release, batch release & health checks. ● Working on Problem management Tasks to ensure the reduction of repetitive issues by working with UNIX and DBA Teams.● Implementing successful DR tests. ● Managing production issues by getting involved in the incidents, sending outages, and following production practices.● Infrastructure Monitoring Production and UAT Servers. ● Worked as a SME of the application and Weekend support & batch monitoring and providing run-books. ● Handling user queries in Unity ITSM by establishing realistic SLA aligned with the customer.● Based on python skills I contributed Automation script which is highly appreciated and which reduced a lot of manual work when there is a production issue.● Responsible for improving the system by analyzing the process improvement to achieve system stability and also taking necessary preventive actions for avoiding repetitive issues.● Effective Co-ordination with Team members and Reporting Manager, delegating tasks, Guide the team members and monitor the progress.