Dhi Villapando Email & Phone Number

Charlotte Douglas International Airport

Manages operation, team and budget of the center tasked to market and promote the City of Charlotte as a leading destination in the Southeast. Hire, train, lead and continuously coach members of a team that services an annual 120,00 walk-up guests in providing safe, enjoyable guest experiences and thoughtful resolutions to issues. Cultivates, maintains and grows relationships amongst hospitality and tourism industry partners that include area attractions and businesses and all airport stakeholder groups. Evaluate work environment, workflow, and service quality to keep operations in compliance with requirements set by the company, the airport and Department of Homeland Security vetting system. Currently associate editor for the Charlotte Douglas International Airport's quarterly security bulletin.

Charlotte Douglas International Airport

Charlotte, North Carolina

Consultant for a company operating economy and mid-size hotel properties with specific focus on revenue management, profitability and operations. Assisted with the development of forward-thinking and effective operational guides to address continuously changing needs and collaborated with management in establishing and enhancing procedures for increased efficiency and labor investment.

Managed renovation projects of company-owned properties to comply with brand standards. Spearheaded the reflagging of two properties in 2007 and 2008. Responsible for the smooth daily operations for both front and back of the house for a 126-room economy hotel. Accountable for P & L & all aspects of budgetary considerations, hiring and training of staff and represented hotel owners in community activities/meetings.

Manila, Philippines

As lead writer and strategist for a team of writers and creative artists, earned Award of Excellence each for National Geographic Channel-Asia and GlaxoSmithKline Foundation (Philippines) for their corporate social responsibility and public relations campaigns respectively at the Anvil Awards, the “Oscar” of the Philippine PR industry. Formulated, wrote and edited year-round publicity plans, advertising, brand and marketing communications as well as corporate social responsibility program materials for the company's biggest blue chip retainer accounts that include Shell Philippines' Malampaya deep water gas-condensate reservoir project, Galderma Philippines (makers of Cetaphil brand), Knorr Philippines, Intel Philippines, Asian Formula 3, and STAR Entertainment Group-Asia among others.

Manila, Philippines

Laid out, implemented and person accountable for the daily editorial direction for the network. Mentored, directed, edited and supervised the editorial team that included field reporters, public affairs hosts, news writers, segment producers and interns.

Manila, Philippines

Delivered live broadcast reports from field assignments that include the Philippine Senate, House of Representatives, Supreme Court/Department of Justice, Department of Defense, Philippine Stock Exchange and several police beats.