Led the implementation of MS Dynamics CRM. Also led the development team to build multiple clients’ websites with integration of Student Registration platform, Cloud files migration and integrating payment platforms, Moodle for UI and various other integrations. ● Led the end-to-end implementation of Microsoft Dynamics CRM, including requirement gathering, system design, and deployment, ensuring alignment with business objectives and on-time project delivery.● Oversaw cross-functional teams in configuring and optimizing Dynamics CRM to enhance customer relationship strategies, resulting in a 20% improvement in client retention and operational efficiency.● Organizing daily activities for all websites build projects.● Devising new strategies that support the projects’ objectives.● Working with other departments to develop budgets and plans for projects.● Evaluating and assessing the projects’ strengths and weaknesses and working with team to mitigate risks. ● Monitoring projects and overseeing project team to ensure goals are met.● Meeting with stakeholders to discuss program status and goals.

Led the National Hypertension Control Initiative (NHCI) program as a part of the Business Technology (BT) team by working closely with our external vendor who was responsible for the development of the NHCI website and its components like survey tool, learning management system and Data Lake platform. Led the OSO Data Quality Initiative to clean the data removing any duplicate accounts within the PHD environment along with other applications like MSD or Data Warehouse. ● Extensive interaction with product development and other members of cross-functional teams focused on the delivery of new and existing products to clients.● Acted as a lead interface with the customer client-facing (OMH – HRSA) regarding project deliverables.● Developed the project plan, including project scope, development/delivery schedule, resource requirements and integration efforts using Planview (PPM Pro) tool. ● Managed the migration of legacy systems to Microsoft Dynamics CRM, ensuring data accuracy and system reliability while minimizing downtime and disruption to business operations.● Developed and maintained project roadmaps for Dynamics CRM enhancements, prioritizing features based on stakeholder input and aligning with long-term organizational goals.● Managed the details of overall project schedules and deliverables using Azure DevOps Platform. Implemented corrective actions to bring projects back on schedule and completed project on schedule as planned. ● Recorded and monitored project actual costs vs. project budget, accountable for managing the budget and created PeopleSoft Financial reports for the leaders. Successfully led the end-to-end implementation of Oracle Fusion Cloud ERP ensuring project completion within scope, budget, and timelines.● Developed and managed a project communication plan to include content, frequency, audience and channels. Provided clear and reliable communications to internal teams, project stakeholders, external vendors, customers.

Initiated 3rd Party Transformation project within the CFO Department to reduce the FTE hours. • Worked with Senior leadership 50% of time on 3P Transformation effort initiation. • Worked with team leading individual projects working with those teams to hit milestones, coordinating work and competing deliverables for the projects. • Managed upcoming efforts and timeline, including following up on deliverables and creating a central repository of information. Used Oracle Cloud EPM Platform for process automation and to share the financial data analysis across the organization.• Attended key project meetings to assure on track deliverables.

Led migration and implementation Product Development Lifecycle projects within the Global Business Services program to implement CORA Machine Vision to handle Accounts Payable processes, implement High Radius to handle Accounts Receivable processes, implement ServiceNow to handle Supply Chain Management processes, Legacy SiteMinder database to Azure Migration, Oracle Fusion Cloud ERP implementation and other tools to handle smaller processes within ERPs like Oracle EBS/CSS, Mainframe and 17 other ERPs and systems integrations. Worked with 4 external vendors like High Radius, CORA Machine Vision, Genpact and McKinsey and Co.• Responsible for assembling project team, assigning individual responsibilities, and enforcing accountability, developing, and maintaining a budget and schedule to ensure timely completion of project. • Maintained standard project management documentation and metrics with limited direction from PMO Director. • Worked directly with client counterparts, other project leads, and ongoing operations to deliver successful implementation and managed scope. • Execute Project Plan as part of Anixter’s SDLC Framework: Execute the tasks as defined in the project plan to achieve the project goals.• Was part of the Value Delivery Team whose objective was to help the organization reach their synergy targets. Also helped in company’s hiring process for PMO team by interviewing other potential PMs.

The Global Business Services program was implemented to outsource certain job functions to offshore, third-party companies like Genpact and High Radius. These functions include Supply Chain (Non-stock materials, Direct Ship orders of Stock Materials, and in/out materials), Accounts Payable (Vendor Invoice Payment Processing) and Accounts Receivable (Credit Analyses, Customer Invoice Payment Processing, and Customer Invoice Collections).• Responsible for assembling project team, assigning individual responsibilities, and enforcing accountability, developing, and maintaining a budget and schedule to ensure timely completion of project. • Maintained standard project management documentation and metrics with limited direction from PMO Director. • Worked directly with client counterparts, other project leads, and ongoing operations to deliver successful implementation and managed scope. • Execute Project Plan as part of Anixter’s SDLC Framework: Execute the tasks as defined in the project plan to achieve the project goals.• Was part of the Value Delivery Team whose objective was to help the organization reach their synergy targets. Also helped in company’s hiring process for PMO team by interviewing other potential PMs.

Responsible for achieving IVDR certification of Quality Management System and Product Portfolio and ensuring a continued global supply of Abbott’s products through the transition. Responsible for implementing Project Management strategy for commercializing ADD products in conformity with IVD Regulation EU 2017/746 and also involved in Veeva Vault CTMS Implementation project. ● Managed the implementation process of Veeva Vault CTMS and services involving departmental or cross-functional teams focused on the delivery of a new product. Estimated project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort.• Prepared project plans, schedules, and budgets by using project management tools such as MS Project and by working with the PMO team and appropriate staff to understand tasks necessary to complete the project.• Created Product Requirement Documents and Protocols for testing of products and labeling process. Managed all design input, design verification/validation, and design output documents using centralized labeling management systems called ALMS (Abbott Labeling Management System) and APLM (Abbott Product Lifecycle Management). • Directed project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.• Assured project quality by following the standards and regulations set in IVDR Quality Management System. • Communicated project status to Managers, team members, and TPMs by preparing standard status reports, and by participating in project status update meetings. • Resolved project issues by working with TPMs, team members, Product Managers, and others as appropriate.• Consulted with internal project groups by sharing project management knowledge and mentored more junior project leaders in PM processes and techniques.

Launched the FFI to IMM conversion project and led the development and testing teams that helped in “Migration from Mainframe” legacy systems to Rest APIs. Led the team in the development and maintenance of SOAP web services for the Enterprise Business Services to interact with vendor systems in order to comply with standards to maintain surrogate keys for Credit card numbers. • Worked with project stakeholders to model and documented their Business/System requirements. • Involved in brainstorming test scenarios and conduct a periodical review of test scenarios as they are developed. • Involved in SIT and UAT test phase to validate the requirements and analysis done through techniques like reviews, walkthrough and play-acting. • Monitored and updated bug reports as needed which was maintained in IBM RTC. • Led project planning processes and actively maintained the schedule throughout the project life cycle. • Created overall status reports and led weekly status meetings • Created risk mitigation and identification plans which resulted in saving time and helped finish the project on schedule. • Support End to End operations analysis for the business stakeholders and support in post-launch maintenance. • Delivered communications processes to proactively display project status, issues, and solutions. • Defined processes for budget maintenance, forecast, and project milestones. • Reduced the IMM project costs by 12% and exceeded customer satisfaction by reducing the expenditure. • Helped fast-track the project by identifying critical path solutions which led to delivering the product 2 months ahead of schedule.

Launched the ERP & Java initiatives and participated in the development and enhancement of practice methodology. Introduced the use of MS Project and helped transition from Excel to MS Project for resource and budget management • Work with project stakeholders to model, document their business and system requirements. • Conduct and facilitate JAD (Joint Application Development) sessions. • Deliver use case modeling and a reference look up for traceability matrix. • Assisted with pre-sales, sales, and business development activities. • Developed test scenarios and Conducted a Periodical review of test scenarios as they are developed. • Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones. • Analyzed the requirements, allocated the resources, and maintained financials. • Provided critical guidance to senior executives to ensure a successful implementation of ERP projects.

Managed overall planning and delivery of P2P and O2C (Procure to Pay and Order to Cash) projects. Also, assisted in sales negotiations and post buy follow-up and support for all B2B sales.