Over 6 years of experience participating in agile teams to successfully improve products to better meet customer needs, while creating and nurturing a high level of trust with our customers.Software development, enhancement, and customer support for custom integration between Salesforce Marketing Cloud and Salesforce CRM. In-depth experience with Salesforce CRM and Marketing Cloud. Software quality assurance (QA), validation, automated UI and backend testing.

On-site at client offices providing software development and support for custom integration between Salesforce Marketing Cloud and Microsoft Dynamics CRM.

Custom software development for U.S. Veterans organization, including:- System integration with Microsoft Dynamics CRM.- Customization and enhancement of Microsoft Dynamics CRM.

- Certified, experienced Microsoft Dynamics CRM consulting for wide range of customers.- All project phases and activities, from initial analysis to administration and support.- Created custom .NET web-based applications on top of CRM via Adxstudio (ex: Event Management).- Designed and led multiple CRM legacy data migrations and ongoing system integrations, including integration of CRM with Atlassian’s JIRA (time entry).- Successfully learned and implemented new technologies, including Adxstudio, Power BI, and Scribe Online.

- National rollout of custom, integrated system to 140 campuses for students, faculty and administrators based upon Microsoft Dynamics CRM, C#.NET and SQL.- Integration with legacy systems, including SQL and Oracle. - Led complex migration of legacy data into CRM via Microsoft SSIS. - Coached and mentored developers.- Led improvements in establishing and documenting procedures and best practices

- Developed, enhanced and supported custom, integrated multi-website system based upon Microsoft Dynamics CRM, SharePoint, C#.NET and SQL to support over 500,000 members. - Implemented online payments by integrating with PayPal’s Payflow Pro. - Developed and implemented custom web application for CRM access by non-CRM users.

- Enabled customer to successfully integrate with newly acquired partner and move transportation portion of business processes to partner. - Developed and implemented WCF-based web services.- Converted complex C#.NET system to integrate with partner. - Helped refine application system requirements and developed and executed testing.

- Created custom .NET systems for broad range of industries, including data modeling, database design. - Consulted directly with external customers to identify business needs.

Improved management and decision making for electric power generation by developing and implementing .NET web-based portal with real-time services to provide metrics from power generation plants.

Over 15 years of experience leading and participating in teams to successfully improve business processes and address business needs in multiple areas of Eli Lilly’s organization.Accomplishments:- Technical Leader for development of externally facing portal for health care professionals. Including architectural design, system security, integration and migration of data, and external data center security.- Service Oriented Architecture (SOA) “evangelist”. Successfully influenced movement toward SOA by introducing and educating business and IT leaders about SOA and how it would benefit them.- Developed web-based portal to retrieve and deliver information from disparate systems to scientists. Proved viability and business value of combining single access point with remote web services. Became Company’s preferred architecture/framework.- Invented, developed, enhanced, and supported team-centric communication and collaboration system that met business-critical needs for collaboration and information sharing. In use for over 10 years by over 6,000 users and over 290 teams globally.- Influenced teams to deliver higher quality, more user-friendly web-based applications by coaching and mentoring them to overcome biases and fears of JavaScript, DHTML, and AJAX/async.- Authored numerous documents to share knowledge and best practices for web services and UI design.- Presented “Integration of Information Systems via SOA: The Key to Achieving Eli Lilly's Laboratory Informatics Vision” at Philadelphia International Quality & Productivity Center (IQPC) Electronic Laboratory Notebook & Laboratory Informatics conference.- Leadership and participation on multiple projects for process improvement, data integration, migration, and consolidation.