David Hockins Email & Phone Number

Lake Zurich, Il, Us

Lake Zurich. Illinois

·Provide support for the overall product strategy with the field team and with customers (assist with trade show preparation, customer programs, sales programs, forecasting, etc.)·Assist with updating and distributing product collateral and reference materials (website, collateral, support materials for L&D, etc.)·Utilize product knowledge and sales skills to manage all aspects of forecasting·Gather, update and disseminate industry and competitive intelligence information on an ongoing basis to internal staff and field teams.·Handle customer inquiries (shipping, product availability, etc.) as they occur to build relationships in all levels of the Blood Center ·Assist field sales organization with product launches, field evaluations, and product allocation management

Lake Zurich, Illinois

·Developed and maintained effective customer relations with purchasing and end user within assigned territory·Developed and executed sales strategies and plans to expand business by maintaining a pipeline of opportunities to meet or exceed sales objectives·Utilized product knowledge and sales skills to identify and meet customer needs·Maintained database for all accounts, including wholesaler affiliations key contacts, address, phone, fax, email etc.·Prepared and utilized sales tools to maximize effective customer presentations·Handled customer inquiries (shipping, product availability, etc.) as they occur to build relationships in all levels of the Hospital Blood Bank ·Implemented customer specific action plans, working with purchasing and management to perform hazard assessments, making product recommendations, and providing product training with regard to health and safety equipment·Assisted field sales organization on sales related activities·Managed pricing within territory to control profitability.

Lake Zurich, Illinois

·Managed weekly conference calls with APAC and Latin America teams discussing current order fulfillment and Letter of Credit approvals ·Responsible for 3 direct reports hanlding Asia Pacific and Latin America Customer Service Representatives·Acted as the subject matter expert in customer service SAP applications and business processes.·Acted as first escalation point for CSR's on problems requiring special handling or those not able to be resolved at front-line level. Contacted parties involved and took necessary action to resolve problems with internal departments. ·Resolved complex customer questions, complaints and requests, where judgment and initiative were required to resolve and/or make recommendations. For instance tracked product codes, investigated and resolved problems related to shipment of products, returns, credits, and new orders.·Received and answered inquiries from customers, sales staff, other internal departments, and vendors; used judgment and diplomacy to handle complaints, make adjustments, answer or initiate correspondence.·Provided guidance, training, and new hire phase-in to peers or other non-exempt department employees.·Participated on project teams and/or process improvement teams.

Midwest Region

·Supervised a staff of 40 Customer Service Representatives·Oversaw the operation and administration of 25 guest service centers and assist with marketing programs·Promoted revenue growth through the development and retention of new and existing customers·Evaluated Customer Service Representatives by interviewing, hiring, and terminating·Provided training to all new employees and additional training when new procedures were established

Chicago, Illinois

·Balanced both cash and credit card sales reports for a team of 25 wait-staff and 26 drivers. ·Assisted with opening and closing procedures pertaining to daily money drops and bank deposits.·Collected and expedited orders for a team of 10 delivery drivers.·Facilitated incoming calls related to customer complaints and customer relations.·Coordinated events, set-ups, and breakdowns.·Completed customer service carryout, delivery and dine-in orders.

Bachelor Of Science - Bs, Business Leadership, Cum Laude 3.80/4.0 Gpa

Activities and Societies: Alpha Sigma Lambda Honor Society, Student Advisory Board and Dean's List.

Master Of Science - Ms, Digital Marketing/Marketing Management, Business, Management, Marketing, And Related Support Services, 3.8/4.0 Gpa