Dan Holden Email & Phone Number

Little Silver, NJ

• Part of a Mercedes-Benz Best of the Best award and J.D. Powers customer service satisfaction winning team
• Finished top 3 of my team in total sales for all of 2018 and 2019
• Generating over $1 million in total customer pay parts and labor sales in both 2018 and 2019
• Increasing gross profit dollars by more than 17% year over year
• Follow up with clients to ensure 100% satisfaction, resulting in a personal ranking of #14 in the country within Mercedes-Benz for CSI in fourth quarter of 2017
• Act as a liaison between the customer and technician to help build a rapport and increase customer retention

Bridgewater, New Jersey

• Acted as a liaison between the customer and technician to help build a rapport and increase customer retention
• Initiated service appointments, thoroughly document concerns, dispatch and track repair progress, continually update clients, deliver completed vehicles and follow-up on declined services
• Utilized Reynolds & Reynolds to schedule appointments, open, book and invoice repair orders; Netstar, StarTek Info and WIS to find technical data, warranty information and repair procedures
• Followed up with clients to ensure 100% satisfaction
• Maintained Mercedes-Benz Master Certification

Freehold, New Jersey

• Acted as a liaison between the customer and technician to help build a rapport and increase customer retention
• Initiated service appointments, thoroughly document concerns, dispatch and track repair progress, continually update clients, deliver completed vehicles and follow-up on declined services
• Utilized ADP, MPI, TSD Loaner, and X-Time to schedule appointments, open, book and invoice repair orders; Netstar, StarTek Info and WIS to find technical data, warranty information and repair procedures
• Followed up with clients to ensure 100% satisfaction
• Maintained Mercedes-Benz Master Certification

Freehold, NJ

• Performed engine and chassis diagnostics along with a wide variety of repair services for routine maintenance and manufacturer recalls/campaigns
• Increased workshop efficiency and dealer Fixed Right First Time score
• Performed on-site repairs while increasing customer confidence to encourage additional workflow to the dealership
• Maintained Mercedes-Benz technical certifications and training

Edison, New Jersey

• Performed “B” and “C” level services: wheels, tires, routine maintenance, recalls and campaigns
• Trained under and assisted Master Certified Technicians

Freehold, NJ

• Executed daily operations such as store opening and closing, inventory allocation, display management, creating competitive marketing packages
• Planned, sold, scheduled and executed custom in house installations of home audio and video equipment for clientele