Dan Holden Email & Phone Number

Little Silver, Nj

• Part of a Mercedes-Benz Best of the Best award and J.D. Powers customer service satisfaction winning team• Finished top 3 of my team in total sales for all of 2018 and 2019• Generating over $1 million in total customer pay parts and labor sales in both 2018 and 2019• Increasing gross profit dollars by more than 17% year over year• Follow up with clients to ensure 100% satisfaction, resulting in a personal ranking of #14 in the country within Mercedes-Benz for CSI in fourth quarter of 2017• Act as a liaison between the customer and technician to help build a rapport and increase customer retention• Initiate service appointments, thoroughly document concerns, dispatch and track repair progress, continually update clients, deliver completed vehicles and follow-up on declined services• Utilize ADP Drive and CDK to schedule appointments, open, book and invoice repair orders; Netstar, StarTek Info and WIS to find technical data, warranty information and repair procedures• Maintain Mercedes-Benz Master Certification

Bridgewater, New Jersey

• Acted as a liaison between the customer and technician to help build a rapport and increase customer retention• Initiated service appointments, thoroughly document concerns, dispatch and track repair progress, continually update clients, deliver completed vehicles and follow-up on declined services• Utilized Reynolds & Reynolds to schedule appointments, open, book and invoice repair orders; Netstar, StarTek Info and WIS to find technical data, warranty information and repair procedures• Followed up with clients to ensure 100% satisfaction• Maintained Mercedes-Benz Master Certification

Freehold, New Jersey

• Acted as a liaison between the customer and technician to help build a rapport and increase customer retention• Initiated service appointments, thoroughly document concerns, dispatch and track repair progress, continually update clients, deliver completed vehicles and follow-up on declined services• Utilized ADP, MPI, TSD Loaner, and X-Time to schedule appointments, open, book and invoice repair orders; Netstar, StarTek Info and WIS to find technical data, warranty information and repair procedures• Followed up with clients to ensure 100% satisfaction• Maintained Mercedes-Benz Master Certification

Freehold, Nj

• Performed engine and chassis diagnostics along with a wide variety of repair services for routine maintenance and manufacturer recalls/campaigns• Increased workshop efficiency and dealer Fixed Right First Time score• Performed on-site repairs while increasing customer confidence to encourage additional workflow to the dealership• Maintained Mercedes-Benz technical certifications and training

Edison, New Jersey

• Performed “B” and “C” level services: wheels, tires, routine maintenance, recalls and campaigns• Trained under and assisted Master Certified Technicians

Freehold, Nj

• Executed daily operations such as store opening and closing, inventory allocation, display management, creating competitive marketing packages• Planned, sold, scheduled and executed custom in house installations of home audio and video equipment for clientele