Desiree H. Email & Phone Number

Chemainus, Bc, Ca

Stz'Uminus Territory, Ladysmith, Bc

* Supports the Vancouver Island Region on a journey to quality care providing culturally unique supports while coordinating feedback and concerns to all involved.* Manages and supports the compliments and complaints process for Indigenous people and their experiences in the health care system.* Provides individuals and communities with resources to support healing during the complaint and resolution process. * Actively looks for opportunities to hear from communities regarding quality care to support, develop and coordinate next steps for improved experiences in the health care system.* Provides recommendation areas of quality improvement through the evaluation of multiple data sources.* Supports quality improvement initiatives while developing in collaboration with partners an effective and transparent process for complaints in the VI Region * Develop and maintain working relationships with VI First Nation Communities* Works to address cultural concerns with cultural safety and humility

Stz'Uminus Territory, Ladysmith

 Responsible for supporting Nations in prioritizing health care needs and facilitating this exchange of information and/or ideas with other Nations, FNHA, Indigenous Organizations and Island Health Assist in the sharing of communication materials to Nations and supporting health leaders with workshops, health fairs and other similar events. Organize community engagement speaking to specific health priorities outlined by Communities

Tsawout

 Manage and process children and youth health services related requests for Jordan’s Principle including gathering of necessary documentation (referrals, assessments, invoices, reports etc) Organize and distribute necessary information relating to Jordan’s Principle including presentations to groups Serve as a main contact for Vancouver Island for communities, families and their children who were requesting support and/or advocacy relating to services for children and youth. Managed the flow of funds following the policies and process in place and outlined by ISC Assessed the availability of services while maintaining up to date knowledge of issues presented by families and communities

Victoria, Bc

o Responsible for facilitating meetings between MCFD (Ministry of Child and Family Development), DAA (Delegated Aboriginal Agencies) and families to create plans for return.o Providing information and connecting families/individuals to community resources (CLBC, Housing, PWD, etc).o Responsible for locating and connecting families for permanency planning for children in care.o Facilitating meetings for youth aging out of care and creating a plan to ensure they’re successful in their life goals and maintain healthy relationships with family and supports.

Victoria, Bc

• Responsible for connecting families and individuals to community resources• Advocating for tenants with their landlords and/or government Ministries• Providing housing start up kits and referrals to relative programs (ready to rent)• Providing rental subsidies for families in need• Responsible for maintaining a budget and keeping accurate written records

Victoria, Bc

o Acted as an advocate and liaison between SD 61, students, parents/guardians, teachers, administrators and community agencies.o Work actively with students, families and teachers to facilitate the relationship between the home and school environment.o Assisting students and families to access resources that support the education goals of students.o Acted as the organization’s Union shop steward, assisting co-workers and collaboratively working with management in a professional and positive manner to address any work related issues.

Victoria, Bc

• Supervised 9 youth coordinators of the Youth Summer Program• Administered and managed the Youth Summer Program budget (Materials and supplies, travel and food costs)• Coordinate field trips and activities for 30+ children in Youth Summer Program

Victoria, Bc

o Documented feedback for the Policy framework for Aboriginal Post Secondary Education using Excel.o Arranged a youth focus group to record feedback on the Aboriginal Post Secondary Education Policy Framework and created a PowerPoint presentation and presented to my colleagues and management.o Active on the panel for the Aboriginal Training Employment Programs consensus meetings (read proposals, marked based on criteria and created contracts for approved programs).

Vancouver, Canada Area

• Preparing youth for jobs by connecting them to job readiness courses (WHMIS, First Aid, Food Safe etc.)• Assisted youth with employability skills (job searching, resume building, mock interviews etc.) which led them to obtaining job placements in their desired field of choice• Checked in with youth and their work supervisors periodically to provide any support

Vancouver, Canada Area

• Supervised and cared for the youth that resided in the home• Daily duties included daily logging, appointment tracking, phone calls, ins and outs for youth as well as petty cash count