• Supported local hospital employees (200+) on hardware, network and application issues• Created and managed images for desktop, laptop, tablet and handheld computers.• Completed request for quotation and worked with vendors to complete orders.• Setup and installed phones on Avaya Definity system.• Setup and managed user accounts in Active Directory on Windows Server 2003.• Setup and managed user e-mail accounts for users on Exchange 2005.• Supported client access and application support for internal CPSI system.

• Supported employees for network and application issues in Fulton office• Senior technician for on-site/in-home computer and network repair and application support• Performed on-site surveys for wireless internet customers to determine site network availability• Assisted customers with system and peripheral purchases both in person and over the phone• Completed both individual and corporate requests for system and peripheral quotation (RFQ)• Completed install and setup of home/office networks and home and corporate theatre systems• On-Call technician for weekend and after hours customer wireless issues

Responsible for support of 50+ internal and 200+ remote users in Crop Division. Supported hardware, software, and network issues including new user setups, PC builds and installation, printer installs and configurations, as well as internal software support.

Managed US Army helpdesk for Command and General Staff College (CGSC). Responsible for resolving user issues on Army non-classified network (NIPRnet). Blackberry technician for site including new user setup and troubleshooting. Updated and maintained user support/ticketing database and served as liaison to networking and post security for user setups and configurations. Served as local supervisor for Perot Systems by addressing local personnel and contractual issues.

Worked on Help Desk at client site resolving internal user problems on Hardware, Software and Network issues. Created and distributed daily report for Outages as well as open and pending user issues for management review and action. Additionally supported users after-hours via Citrix Web Interface. Assigned to Hardware team for PC life-cycle refresh project and as Project Manager for Outlook Forms Team.

Supported hardware, software, and networking issues at client site. Designated primary weekend/after-hours technician. Worked with developers to resolve complex issues on site.