• Managing Product Development of AftermarketBearing & diversification to cover larger application scopes, especially in mining industries.• Managing business development and technical support of major accounts (mining industry segment) in South East Asia region, especially Indonesia.

Managed technical team consist of Infrastructure Specialists, Condition Monitoring Engineers, and Data Scientists to provide telematics solution for heavy equipment clients to improve productivity, equipment health, and business opportunity

 Maintained Warranty operational excellence and the KPIs. Provided technical advice for warranty claims. Managed vehicle Extended Warranty program. Collaborated with authority (LTA) on Homologation and Technical Campaign completion.

• Managed technical issue, product quality & customer complaint on Mercedes Benz Van products.• Administered warranty, goodwill claims and Service Campaigns.• Coordinated technical and after sales trainings in SEA region.• Evaluated technical standards of dealers, general distributors and customers (including body builders) in SEA region and provide advice for improvement. Key Achievements: 100% Service Campaign completion of MB Van Products (APAC) in 1st half of 2019

• Managed Thailand and Philippines dealers on Service & Part Sales Operational Excelence, the KPIs (profitability, efficiency, warranty, customer satisfaction index, etc).• Supervised dealers on development and diversification of after sales offering.• Developed and supervised dealer on training and technician development program,• Supported new product introduction (NPI) in dealers territories.Key Achievements: 5 Stars Contamination Control award for Thailand dealer.

Duties:• Enrolled Caterpillar Marketing Training (MTC-151-S) bedrock program. • Managed various technical training for dealers and customers in SEA region.• Assisted Singapore dealer in Service Operational Excellence.Key Achievements: Successfully graduated from Caterpillar Marketing Training Program (MTC-151S). Established revenue generating process (Turbo Balancing) for Singapore dealer. Successfully delivered various technical trainings for dealer and customer employees in SEA region.

• Managed QC/QA, Non-Conforming product disposition and process improvement. • Accounted for Production-Line Quality (Disassembly & Assemby, Testing & Machining processes) of Heavy Equipment Remanufactured Components, responsible as Quality Supervisor with 3 Quality Inspectors as direct reports. • Led yearly ISO audit and Continuous Product Improvement projects based on Voice of Customer (VOC) and Voice of Dealer (VOD) to minimize warranty issues.Key Achievements: Successfully delivered 6-Sigma Project (US$ 236,199.00) Utilization of reused - remanufactured parts (2014). Successfully established Used Component Inspection Guide that help decreasing NPU (New Parts Usage) in assembly lines, resulted in increasing remanufacturing revenue.

• Established remanufacturing processes (Disassembly – Assembly – Testing – Paint/Pack) for CAT Off Highway (mining) Truck major components (Torque Converter / Power Shift Transmission)• Established salvage processes, including various machining processes and Robotic Twin Wire Arc Spray – various Machining) for Engines (3500 series) and Power Trains (Torque Converter, Power Shift Transmission and Final Drive)• Organized production trial for all new product to achieve smooth start of mass productionKey Achievements: Successfully delivered 6-Sigma project (US$ 17.000,000.00) Component Salvage Operation, Twin Wire Arc Spray and various machining (2009). Successfully completed 5 models of Torque Converter (OHT) manufacturing process.

• Reviewed Failure Analysis Report (FAR) and Service Letter implementation of all branches across Indonesia.Key Achievement: Successfully developed a brand new Service Campaign) Tracking and Distribution system.

Assignment at Newmont gold mining site, Sumbawa island, Indonesia. serving Trakindo's customer PT Newmont Nusa Tenggara.• Conducted Productivity/Payload analysis and Condition Monitoring using Minestar/VIMS data, SOS analysis and preventive repair recommendation.• Produced Condition Monitoring report and technical recommendation to customer in order to achieve optimum value in Reliability, MTBF, MTTR, Physical Availability and other related Performance Parameter for their heavy equipment.• Conducted SOS (Schedule Oil Sampling) and Oil Analysis for 125 heavy equipment, e.g.: CAT793C Off Highway Truck, CAT994D Wheel Loader, CAT5230 Mass Hydraulic Excavator, CAT24H Motor Grader, CATD11R Track Type Dozer• Conducted Failure Analysis on every Significant Failure (Failure Mode and Effect Analysis).• Conducted Contamination Control weekly & monthly audit and some improvement projects related with maintenance process.Key Achievement: Successfully achieved 91.41% Technical Recommendation Applicable (2007), make a direct impact to maintenance quality, e.g.: reduce maintenance cost, maximize component lifetime and prevent lost time.

Assignment at Newmont gold mining site, Sumbawa island, Indonesia. serving Trakindo's customer PT Newmont Nusa Tenggara.• Produced weekly and daily plans for 125 Heavy Equipment, include Preventive Maintenance (PM), Planned Component Replacement (PCR) and Pre-PM Inspection base on computerized data from AMT (Asset Management Tool).• Generated maintenance Work Orders, ensure part and tooling arranged for all planned work,• Ensured maintenance plan execute properly• Data entry and analysis using Computerized Maintenance Management System (CMMS).Achievements: Successfully delivered 92.00% Heavy Equipment Availability (2007) to customer, PT. Newmont Nusa Tenggara (Sumbawa Island, Indonesia).