Dhouace Her Email & Phone Number

- Provide the most up to date employment law information to ensure clients remain compliant.- Process yearly contract renewals for clients, achieving 98% on-time renewal and retention rate.- Reach out to prospective customers and provide accurate price quotes and new product information.- Communicate effectively with customers via phone or email for various compliance needs.- Accurately process order requests.- Manage multiple procurement systems for client ordering and billing purposes.- Manage the customer return process.- Accurately document new processes and procedures for internal use.- Act as the team subject matter expert, offering mentorship and guidance to other team members. - Created and implemented processes that resulted in greater efficiency for team members and clients.

- Administer real time activities and build reflective reports based on productivity.- Respond to Client’s demands in productivity.

- Conduct and lead team briefings to coach new agents and low performers to improve productivity level.- Authored to training materials.- Lead process changes and improvements of the team's performance; by reducing phone time calls while continuing efficient service and increase accuracy of case documentation.- Respond to customer’s inquiries and provide sufficient service with the ability to go beyond typical scripted responses.

- Received and processed prior authorization requests sent by providers and determined whether they met health plan criteria. - Responded to phone inquiries regarding pharmacy benefits.- Resolved issues regarding medication formularies.- Effectively resolved insurance rejections and other billing issues.- Assisted clinical pharmacists on claims adjudication.- Instrumental in the training process of new hire Pharmacy Technicians.