• Successfully managed a book of business worth $2.6M in monthly recurring revenue on a single account.• Received training and certifications from Microsoft, AWS, and Google to assist clients in their digital transformation to cloud technologies.• Generated organic growth month over month that contributed to the business's financial goals by presenting the most relevant product features and functionality that aligned with customer business needs.• Created account plans to help align executive relationships, prioritize customer needs, identify account risks, and implement growth strategies.• Obtained SCRUM Master training and certification.

• Successfully built and owned the relationship of F100 customers and served as an internal and external interface ensuring all technical and commercial needs were met, showing the value of Fanatical Support.• Responsible for an account portfolio of up to $1M in monthly recurring revenue that required highest business acumen with the ability to influence internal and external stakeholder decision making.

• Successfully managed the book of business and C-level relationships on four Enterprise F1000 accounts that added up to $500K in monthly recurring revenue. • Supported Linux/Windows OS’s, MongoDB, Hadoop, Open Stack technologies in Public and Private Cloud, and VMware technologies.• Strategically generated organic growth month over month that contributed to Rackspace’s financial goals by presenting the most relevant Rackspace product features and functionality that aligned with customer business needs.

• Successfully managed the book of business and C-level relationships on 75 medium business accounts that added up to $350K in monthly recurring revenue and were a focus of Rackspace's DevOps and Big Data strategy.• Helped create a Marquee Team that focused on improving customer experience, driving new internal processes, and closing the gaps in cloud product support which resulted in the evolution of a new segment within Rackspace.• Partnered with Product and Professional Services teams on several projects that increased overall customer satisfaction by resolving bugs and improving company processes.• Successfully developed new account managers to become self-sufficient in their position in an effort to create a 3rd shift support team that did not exist in the Marquee segment.• Regularly filled in as a leader for the team by running team meetings, serving as an escalation point, and attending leadership meetings when management was unavailable.• Continuously provided a voice for front line support by participating and providing valuable input within senior leadership discussions and decision making meetings.• Assisted in the creation of an account management leveling process to help drive professional development assessments when none existed.

• Successfully managed the book of business and C-level relationships on 300 small and medium business accounts that added up to $500K in monthly recurring revenue. • Coached teammates on identifying and eliminating churn risk, promoting more efficient solutions, scheduling health checks/strategy reviews, and negotiating contractual agreements within budgets.

• Successfully managed the book of business and C-level relationships on 300 small business accounts that added up to $500K in monthly recurring revenue.

• Helped generate $100M in additional EBITDA per year by implementing a new financial project toolset and managing major corporate productivity, growth, and capital projects in already lean office and manufacturing environments.• Worked closely with stakeholders to understand how to use the new toolset, help develop new project initiatives with action plans, and drive accountability on their teams. • Ensured financial commitments were on track to the global business plan by actively monitoring plans versus actuals and sought out recovery plans when project financial performances were in jeopardy.• CEO, CFO, and VP have to quickly review in preparation for impromptu board meetings.

• Reduced the balance of customer debits ($2.5M to $827K) in 2008 by instituting a robust process of validating customer claims and recovering money lost to pricing discrepancies, quality issues, returned goods, and shipping errors that were overlooked by AEES in the past.o Acquired in-depth knowledge of processes and procedures within sales, account receivables, customer service, manufacturing quality, and finance.• Regularly created executive summaries of key financial and non-financial metrics at every month’s end in order to alleviate the workload of the financial controllers.

• Recognized as a top performer in 2007 for outstanding leadership and support for the Ford’s Expedition and Navigator vehicle program ($250M/year) by leading six successful product launches that contributed to several business retention contracts and recognition as a preferred supplier.• Regularly created and modified engineering drawings using 2-D CAD based software and maintained living documents such as design FMEA’s, boundary diagrams, and process diagrams that were essential to the creation of a quality, robust design.• Effectively communicated all incoming design changes to AEES’s cost estimating and manufacturing departments that required very close attention to detail and clear direction when language barriers existed.• Maximized corporate profitability by negotiating design costs with customer program management in a time of reduced budgets. • Implemented improvements in AEES’s workflow efficiency by sharing best practices in design change implementation and updating Statements of Work for various daily activities.• Improved quality, wasteful spending, and wire assembly ergonomics by supporting AEES’s manufacturing facilities in the height of customer initiated design changes. • Successfully helped managed AEES’s relationships with the Ford Motor Company and several Tier 1 suppliers resulting in customer loyalty for future program wins when strong competition loomed.• Consistently presented permanent resolutions and containment plans to all AEES product-related issues within a short period of time that prevented assembly-line downtime and warranty claims.• Provided continuous on-site support for several new model launch events at various customer assembly facilities that required relationship building skills, confidence, awareness, and quick reactions in a fast paced environment.• Successfully utilized AEES’s and the customer’s change management systems to create, modify, and delete wiring assemblies ensuring continuity between design revisions.

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