Diane Pulley Email & Phone Number

Raleigh, Nc, Us

Recruited to deliver mortgage software implementation and training to new and existing clients due to advanced knowledge of technical tools, data mapping, and reporting as well as software and system applications spanning Microsoft Office Suite, Power View, TSO, Business Objects, MSP, ALLTABLE, Accelerator, and DB Creator.• Gather data and information regarding client business operations and review customer data and reports to implement individualized training, process recommendations, and business solutions.• Prepare flowcharts and consulting materials, outline processing procedures, and generate written reports to synthesize operational data, matrices, schedules, and diagrams. • Facilitate consulting and conversion activities, including client interviews in order to prepare for on-site engagements, monitor progress, and address emergent issues. Key Accomplishments: • Cultivate positive, professional client relations to strengthen business development, while promoting consulting and training services and establishing long-term LPS relationships.• Employ professional and industry expertise to support LPS departments, market Lender Processing Services Professional Services, and introduce LPS products and services to a growing client base.

Raleigh, Nc

Tasked with performing detailed data analysis by drawing on in-depth understanding of volumes and trends to report findings to management. • Monitored daily exception reports in accordance with foreclosure accounts on modifications and forbearance workout plans.Key Accomplishments: • Supported keen business analysis by generating month-end reports for Key Performance Indicators (KPIs) and Data Presentation. • Balanced multiple, concurrent priorities and took on special assignments, deploying exceptional organizational and management skills to complete tasks in a timely manner.

Raleigh, Nc

Initially brought on board to manage new and cancelled mortgage loan documents and earned a series of progressive promotions, serving as a Team Leader and Adjustable Rate Mortgage (ARM) Specialist to oversee mortgage business analysis. • Conducted detailed business research and analyzed workflow and procedures to identify inefficiencies, resolve complex issues, and implement process improvements. • Coordinated team initiatives, including regular meetings and strategic planning across problem resolution, support, and project management. Key Accomplishments: • Instituted Quality Review Inventory of New Loan Boarding and generated IT reports for ARM Loans in REO status, Charge Off status, Bankruptcy Status.• Increased quality review averages to 99% and energized workflow through fostering improvements in efficiency and performance quality. • Streamlined various job functions and processes across data management, forecasting, and reporting, and carried out a new computer program, resulting in a significant boost in productivity.• Received the Department Star Award for the seamless implementation of new ARM workstation system.• Earned a Group Star Award for outstanding achievements as well as a United Network 2000 Award for strong leadership.