Software consultant and project coordinator with over 7 years’ experience in managing software issues and tickets reported by customers using Enterprise Resource Planning (ERP) applications. I am experienced in ERP system administration and database management. Experienced in customer support processes, systems, tools, SLA etc. I am trained and knowledgeable in QAD ERP technical and functional modules. Completed Google Project Management and pursuing Scrum certifications. Very good in written and verbal communication and problem-solving skills.
Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Leadership, and 4 others.