Dhruba Jyoti Moitra Email & Phone Number

Kolkata, West Bengal, India

• Managed Services Internal IT Support – SharePoint, People Management, Azure, M365• Manages Services to SIMPSON Strongtie Top USA and Europe based Construction Client – SharePoint Online support, SharePoint 2016 support, SharePoint Migration Support and coordination• Managed Services to Omnicell Top USA based Medical Instrument Client – SharePoint Online support, SharePoint 2016 support, SharePoint Migration

Kolkata, West Bengal, India

• Managed Services to AMD-Xilinx Top USA based Semiconductor Client – SharePoint Online support, SharePoint 2016 support, SharePoint Migration

Kolkata, West Bengal, India

• Microsoft Azure Consultation Services• Microsoft 365 Consultation Services• Partnered with Metasecurity Technologies LLP for cybersecurity, Digital forensic services and Training.

Kolkata Area, India

• Provide leadership and supervision to the members of the IT Service teams, ensuring that appropriately skilled resources are in place to meet required service levels. • Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as an escalation point for incidents not being resolved in a timely manner. • Provides ITIL Service disciplines, covering Incident, Problem, and Change Management. • Lead Windows, SCCM, Cloud infrastructure teams. • Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology. • Works with the Service teams to set SLA criteria for the availability and performance of the IT infrastructure.• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures. • Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as GCP applications. • Ensures delivery of individual and team projects allocated within delivery time limits. • Monitors business critical processes and systems.• Responsible for Installs, configures and supports new and existing servers and network infrastructure. • Maintains server/application uptime consistent with Business goals and metrics.• Maintains and constantly improves server and network performance, reliability and security in line with ITIL, ISO 27001 and best practice.• Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.• Manages the performance objectives and professional development of the IT Service teams including the initiation, monitoring, review, and validation of individual training and development plans in line with organizational and business requirements. Identifies opportunities to simplify IT operations through continuous improvement initiatives.

Kolkata Area, India

Rejoined Netwoven as Principal Engineer from January 2015 and working with US clients on SharePoint Administration projects.Project 1: Netwoven Internal IT Nov 2017 – May 2019• Azure EMS/INTUNE Architecting, deployment documentation• SAM Audit• IT Security Audit• Cloud Administration Azure and O365• Many on-demand IT infrastructures enhancementsProject 2: SharePoint Administration (SMART). Nov 2017 – May 2019• SharePoint 2016 environment Administration• SharePoint Managed service including Monitoring and reporting• Active Directory upgrade and administration• Issue Handling and resolution• SharePoint 2010 to SharePoint 2016 MigrationProject 3: SharePoint Administration (FIVE PRIME). Nov 2017 – May 2019• SharePoint 2013 environment Administration• SharePoint Managed service including Monitoring and reporting• Issue Handling and resolutionProject 4: SharePoint Administration (Omnicell). Jan 2015 – Nov 2017• SharePoint 2013 Administration, Operations Support, Implementation of Production, Stage and Dev clustered environments including third party solutions.• SharePoint Enterprise search Administration• AvePoint SharePoint Backup and Tool based Migrations• SharePoint legacy support and administration of SharePoint 2010, Moss2007 and WSS 3.0• Daily manual monitoring and log analysis, troubleshooting of allenvironments.• Scheduled daily, weekly and monthly reporting on above.•Third party BI tool Tableau Server installation, configuration licensing and administration•Simplement Server Installation and Configuration•Tableau Server Installation, Configuration and Administration

Kolkata Area, India

SharePoint and Wintel Administration for multiple global clients under Accenture Analytics Subscription Enterprise. • Hands-on handling Large SharePoint Farms Architecture support including configuration planning and resource planning depending on business requirements.• Implementation of Single Sign-on Authentication and authorization using technologies line secure cookie based SAML assertion with ADFS authentication time using software like Atricore JOSSO and PING IDENTITY PING SSO, Including IDP (Identity Provider) and Service Provider within Intranet and Internet. External DNS management and configuration for Internet-facing Portals and service applications.• Installation and Configuration of Microsoft Forefront UAG and reverse proxy firewall rules configuration on Microsoft Forefront TMG server for SharePoint Application to access over the Internet.• Working knowledge of SQL Database Administration for SharePoint..Day to day ticket handling L2 & L3 as per ITIL norms with Client Specific SLAs for multiple clients,• Windows Server 2008 R2, AD infrastructure, VMware infrastructure, Ping Federate Single Sign On, MS TMG 2010. Performing Changes as per ITIL norms for multiple clients of the business concern.Attending Client meetings for Change Advisory Board, Vendor meetings, Problem management meetings with internal and external teams.Reporting to the manager on project status, SLM, inventory and improvement plans for within scopes and implementing as value addition to the service.Worked on Windows Automation and SharePoint configuration using tools like PowerShell scripting and Microsoft tools to add value to team performance. Providing KTs to team members where ever required within scope.Providing consultation and support to other projects as well on SharePoint Technologies (As a part of Avanade Badge for Microsoft Technologies)

Kolkata Area, India

• Installation, configuration of enterprise environment of Microsoft Windows platform with cluster for deployment of SharePoint server farm deployment of Microsoft SharePoint server (MOSS 2007, SharePoint 2010). • Installing and configuring SQL server, SharePoint server with backend and front-end specifications. • Install and Configure Microsoft Office SharePoint Server 2007, SharePoint 2010, SMARTlogic, FAST Search, BA insight Longitude. • Configuring and Manage SharePoint Search, crawl, Alternate Access Mapping. • MOSS 2007, SharePoint 2010 Administration, Using PowerShell Scripts (Pursuing) • Out of the box support • Working with SharePoint Designer (Out of the box customisations). • SharePoint migration (in place, Database attach), MOSS 2007 32 bit to SP2010 64-bit, inter-domain. • SharePoint Backup and restore, SQL Backup and restore using PowerShell and AvePoint tool.

Kolkata Area, India

Project: Posted onsite at Cognizant Technology Solution Pvt. Ltd Server Support and Datacenter Management • Data Centre maintenance of servers and Storage like IBM, Dell and HP etc. • Installing and monitoring medium and high-end servers for errors through remote management systems like Integrated Light Outs and KVM like Raritan. • Configuring RAID controllers and firmware up gradation. • Error control and reporting by monitoring logs. • Installation, up gradation and maintenance of server components and storage, OS & Application installation, VMWare Implementation and administration. • Maintaining vendor reports and escalations. Information Technology Infrastructure Services • Incident Management through Remedy Software Portal. • Executing ITIL processes as defined for best practices. • Software Compliance Management and Resource Allocation through UniCentre Software portal. • Attending end user calls for Server Share Creation and access; day to day system related issues, installation of application software manually and through SMS/SCCM2007, antivirus client maintenance and virus definition updating. • Remote system support and incident management of Asia Pacific (China) projects. • Vendor Management and Client coordination. • Asset Management for software and hardware. • Reporting daily, weekly and monthly regarding incident count and SLA maintained. And finally, incident analyses report yearly. Microsoft Windows Administration • Infrastructure deployment of Windows 2000, 2003 server. • Implementing and managing Active Directory Services in Domain Controller i.e. Users, Groups, Organizational Units, Group policy, Distribution List etc. • Implementing, configuring and managing Application Servers like Terminal server, Certificate Server, Web Application server (IIS), Print server and File server etc. • Implementing, configuring and managing DNS, DHCP, WINS, and Microsoft Clustering etc. • Operating System Hardening.

Kolkata Area, India

Assigned for Servers, OS, Desktop, printer, Lotus Domino Mail, Backup and Application support. Project2: GlaxoSmithKline, • Assigned for Servers, OS, Desktop, printer, Lotus Domino Mail and Application support. Project3: Max New York Life • Assigned for Servers, OS, Desktop, printer, Lotus Domino Mail and Application support. Project4: Colgate Palmolive • Assigned for Servers, OS, Desktop, printer Support Project5: UTI Bank Ltd • Assigned for Servers, OS, Desktop, printer, Finacle Application and appliance installation and support.

Kolkata Area, India

Project1: American Express Foreign Exchange Services India Ltd • Assigned for Desktop, Printer, Server, backup support and incident management. Project2: US Consulate Kolkata • Assigned for Desktop, Printer, Server, backup support and incident management.

Kolkata Area, India

Worked as field engineer Desktop Hardware, Printer and OS Support & Repair.

Bachelor'S Degree, Business Administration And Management, General

Higher Secondary From Mp Board, Science

Secondary 10Th Board, C.B.S.E