Dhrumil Thakkar

Dhrumil Thakkar Email and Phone Number

IT SERVICE MANAGEMENT SPECIALIST | ITIL | Problem Management @ Adani Group
india
Dhrumil Thakkar's Location
Ahmedabad, Gujarat, India, India
Dhrumil Thakkar's Contact Details

Dhrumil Thakkar work email

Dhrumil Thakkar personal email

n/a
About Dhrumil Thakkar

Over several 12 years of experience in IT Service Management.Team player with good interpersonal communication skills in different organizational levels Customer oriented; problem solver, analytical, creative, results driven & quick learner, flexible and adaptive to new challenges as well as a strong team leader or team player able to work under pressure. Willing to learn and to develop the knowledge of others. Strong willed and flexible to make sure that the work assigned is performed properly

Dhrumil Thakkar's Current Company Details
Adani Group

Adani Group

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IT SERVICE MANAGEMENT SPECIALIST | ITIL | Problem Management
india
Website:
adani.com
Employees:
2834
Dhrumil Thakkar Work Experience Details
  • Adani Group
    It Service Management Specialist
    Adani Group Jun 2024 - Present
    Ahmedabad, Gujarat, India
    • Develop and Improve IT Service Management (ITSM) processes including Event, Incident, Change, Release, Problem Management, Demand, Knowledge, Availability, Capacity, Asset, etc.• Support reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events.• Support the implementation of service management and reporting tools, including the analysis and administration of SLM tools to understand key performance indicators for service delivery.• Responsible to perform process audits, prepare improvement plans based on CAPA.• Support group IT team on audits initiated by internal & external agencies.
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  • Wipro Technologies
    Senior Administrator - Problem Management
    Wipro Technologies Feb 2022 - Jun 2024
    Pune, Maharashtra, India
  • Bharti Airtel
    Information Technology Service Management Consultant
    Bharti Airtel Apr 2018 - Feb 2022
    Noida, Uttar Pradesh, India
    Responsible for the daily production control meetings of major local and global incidents in assessing customer impact and awareness for reducing adverse business impact. Analyse incidents, identify problem management scenarios, and drive it to RCA and permanent fix for smoothing business process. Responsible for the daily production control meetings of major local and global incidents in assessing customer impact and awareness for reducing adverse business impact. Responsible for identifying critical system matrices and to enable the same for Critical NOC Monitoring to ensure 24*7 Up time of the system and minimal downtime
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  • Telenor Group
    Problem Management | Incident Management
    Telenor Group Dec 2012 - Mar 2018
    Ahmedabad Area, India
    Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure. Ensure the closure of all resolved and end-user confirmed Incident records Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Supporting and nurturing process improvements and knowledge base improvements. Responsible for proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. Analyse incidents, identify problem management scenarios, and drive it to RCA and permanent fix for smoothing business process. Managed as Spoc for circle Infra and local IT support.
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Dhrumil Thakkar Skills

Telecommunications Sql Project Management

Dhrumil Thakkar Education Details

  • Narnarayan Shastri Institute Of Tech., Jetalpur 034
    Narnarayan Shastri Institute Of Tech., Jetalpur 034
    Computer Science
  • Kumkum Vidyalaya
    Kumkum Vidyalaya
    Science Stream
  • Muktajivan Vidyalaya
    Muktajivan Vidyalaya
    10Th

Frequently Asked Questions about Dhrumil Thakkar

What company does Dhrumil Thakkar work for?

Dhrumil Thakkar works for Adani Group

What is Dhrumil Thakkar's role at the current company?

Dhrumil Thakkar's current role is IT SERVICE MANAGEMENT SPECIALIST | ITIL | Problem Management.

What is Dhrumil Thakkar's email address?

Dhrumil Thakkar's email address is dh****@****inor.in

What schools did Dhrumil Thakkar attend?

Dhrumil Thakkar attended Narnarayan Shastri Institute Of Tech., Jetalpur 034, Kumkum Vidyalaya, Muktajivan Vidyalaya.

What skills is Dhrumil Thakkar known for?

Dhrumil Thakkar has skills like Telecommunications, Sql, Project Management.

Who are Dhrumil Thakkar's colleagues?

Dhrumil Thakkar's colleagues are Naseem Ahmed, Patel Shrikunj, A N K Nair, Asharam Ahirwar, Nishant Khirsariya, Kunal Gupta, Ashique Iqbal.

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