Dhrumil Soni Email & Phone Number

▪️Managing Application and providing support to clients for technical issue.▪️Processing large batches of data on daily and weekly basis▪️Responsible for monitoring and responding to open tickets submitted through an incident management system▪️Managing Java and Frontend based application and providing support to the platform.▪️Writing Shell Scripts for Automating monitoring tools▪️ Validating and dealing with the Fix message format as some of the system communication within system in fix messages formats▪️Writing MySQL Query, Store Procedure as per requirement of the clients.▪️Responsible for monitoring and responding to open tickets submitted through an incident management system▪️Experience in working with different time zone and handover process.▪️ Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production.▪️ Performing compliance check and services check.▪️ Responsible for failover and COB testing procedure▪️ Involved in monitoring system logs monitoring using ITRS▪️ Actively participate in release and change management process▪️ Very good experience using ServiceNow, JIRA and other monitoring tools▪️ Working closely with development team as well as the vendor to make sure and address the issue on time▪️ Provide weekend support on rotation basis▪️ Involved on configuration management on the production as per the requirement of the business and development team

• Analyzed user requirements, scenarios, and business rules and attended periodic meetings for changes in the application.• Involved in Manual Testing to check the basic functionality of the modules under test.• Involved in automation testing using selenium and TestNG• Prepared test plans and test cases to test application functionality.• Responsible for Smoke testing, Regression testing, Integration testing and System testing. • Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan. • Prepared Requirement traceability matrix (RTM) for the application. • Performed browser compatibility testing on different versions and data validations for all reports. • Performed integration, function, system, usability, compatibility, load, stress and performance testing. • Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database. • Co-ordinated review meetings to resolve bug related issues with the developers.• Making complex, logical and result-oriented detailed investigation decisions to resolve the disputes.

Bachelor Of Engineering - Be

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