Hi, I am Dhrumil and I consider myself confident in managing overall customer-related activities. Looking over my profile quickly, you will note how I am an accomplished professional who continually focuses on driving innovation and high levels of operational efficiency.My strong background includes a proven track record of delivering best-in-class customer service. In addition to this, I have a history of success in answering customer concerns and establishing goals to meet business requirements. Throughout my career, I have enhanced business productivity, addressed and mitigated complex customer issues, and demonstrated strong interpersonal/complex problem-solving skills.I am a highly motivated individual with strong analytical, communication, and problem-solving skills. These strengths have allowed me to excel in the industry by being able to successfully work with as well as manage a project and its team.The areas where I excel include: Customer Satisfaction & Retention Strategic Planning & Execution Team Training & Development Business Growth & Analysis Employee Engagement Reporting & Documentation Budget Management Administrative Support Profit Optimisation HR AdministrationMoving towards my abilities, I am capable of soliciting potential clients, generating potential leads, and connecting with customers. Moreover, I have a strong capacity to lead and train cross-functional teams for achieving shared vision and goals. Lastly, I am skilled at maintaining personnel records, managing HR documents, and updating internal databases.Please feel free to contact me by email with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!