• Oversaw public service bus operation in Odisha, ensuring 95% SLA compliance.• Analyzed data to achieve process excellence and cost-effective operations.• Successfully achieved a 98% SLA target with a consistent 96% performance.

• Managed transportation of minerals to Gopalpur and Vizag ports in India, negotiating business terms to expand market presence and diversify offerings.• Conducted target market research to identify industry trends and competition, securing aggregates for transportation projects in and outside Odisha.

• Spearheaded the launch of the DHL SmarTrucking unit, overseeing the first fleet deployment and establishing 7 primary SmartHubs nationwide.• Optimized branch operations as the head, achieving a remarkable 63% driver retention rate and enhancing overall efficiency.• Collaborated with the tech team to leverage technology for operational processes, resulting in improved efficiency.

• Achieved efficiency by optimizing hub activities and meeting SLA requirements.• Identified new routes in Odisha to improve operational efficiency and cost optimization.• Ensured zero damage and timely delivery of cold chain items with temperature control.

❖ Managed customer service, warehouse management, and demand forecasting for E.I.DuPont Ind (P) Ltd in the East region of India.❖ Successfully transitioned the company from C&F to a self-operational model in Odishawithin 90 days, driving 6x business growth through operational optimization, processimprovement, customer service, and vendor management.❖ Led process improvements to enhance team efficiency and conducted performanceassessments for training needs.❖ Implemented solutions for customer issues through standard operating procedures(SOPs) and devised suitable schemes to generate growth.❖ Coordinated with the sales team and customers to improve order management andcustomer service, resulting in business growth.❖ Monitored demand forecasts and ensured 100% order fulfillment through properstock monitoring, GRN, and SRN compliance with DuPont standards.❖ Assisted the marketing department in launching and managing promotional activitiesand campaigns.❖ Mentored associates on performance-oriented strategies, customer servicetechniques, and the effective utilization of DuPont's key portals and tools.❖ Streamlined sales and order management processes to enhance customer serviceinitiatives.

❖ Assisted in the procurement of materials for various projects, including both civil andelectrical components.❖ Supervised the work process in the conductor and transformer manufacturing unit,implementing necessary process improvements.❖ Managed quality control measures and ensured adherence to client deadlines byclosely collaborating with staff to meet project requirements.

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