Dhruv Patel Email & Phone Number

Sydney, New South Wales, Australia

➤ IT Support & Incident Management: Delivered remote and in-person support, managing and resolving incidents and service requests via Zoho , ensuring minimal disruption to operations.➤ Cybersecurity & Data Protection: Enforced security protocols and best practices to protect sensitive data and maintain system integrity across all devices and networks. Monitored for potential vulnerabilities, ensuring compliance with security standards.➤ Active Directory & Identity Management:… Show more ➤ IT Support & Incident Management: Delivered remote and in-person support, managing and resolving incidents and service requests via Zoho , ensuring minimal disruption to operations.➤ Cybersecurity & Data Protection: Enforced security protocols and best practices to protect sensitive data and maintain system integrity across all devices and networks. Monitored for potential vulnerabilities, ensuring compliance with security standards.➤ Active Directory & Identity Management: Managed user accounts, permissions, and group policies in Active Directory, ensuring proper security configurations. Administered user access and identity management within Azure AD, Google admin and Microsoft 365 environments.➤ Endpoint Security: Deployed and configured security tools, including antivirus software and device encryption, to protect endpoints and minimize exposure to threats. Used Microsoft Intune for security policy enforcement across Windows laptops, Chromebooks, and mobile devices.➤ Device & Network Security: Ensured all devices adhered to security policies and monitored network performance using Aruba Central, identifying and addressing security concerns or vulnerabilities.➤ PowerShell Automation: Used PowerShell to automate administrative tasks, including user account creation, security updates, and vulnerability assessments, enhancing operational efficiency and security.➤ Application Rollouts & Security Configurations: Assisted in the secure deployment of new applications, ensuring they met organizational security standards and were properly configured.➤ Documentation & Knowledge Base: Created and maintained security-related documentation and troubleshooting guides, enhancing incident resolution and improving team efficiency. Show less

Sydney, New South Wales, Australia

➤ Proficient in threat modeling and security analysis, collaborating directly with company leadership to develop detailed threat models using STRIDE and Microsoft tools.➤Experienced in creating comprehensive data flow diagrams (DFDs) to visualize and improve information security processes.➤Skilled in engaging in weekly discussions with company leadership to review and update security strategies, ensuring alignment with the latest cybersecurity practices.➤Dedicated to… Show more ➤ Proficient in threat modeling and security analysis, collaborating directly with company leadership to develop detailed threat models using STRIDE and Microsoft tools.➤Experienced in creating comprehensive data flow diagrams (DFDs) to visualize and improve information security processes.➤Skilled in engaging in weekly discussions with company leadership to review and update security strategies, ensuring alignment with the latest cybersecurity practices.➤Dedicated to enhancing organizational resilience against potential security threats through proactive measures and continuous improvement initiatives Show less

Sydney, New South Wales, Australia

➤ Provide comprehensive IT technical support by identifying, troubleshooting, diagnosing, and resolving hardware, software, and network system issues.➤ Ensure the smooth operation of systems by setting up user accounts and conducting regular system checks.➤ Resolve technical issues by identifying root causes and implementing effective solutions through system tests and experiments.➤ Offer technical advice and guidance to users of our IT systems, including explaining… Show more ➤ Provide comprehensive IT technical support by identifying, troubleshooting, diagnosing, and resolving hardware, software, and network system issues.➤ Ensure the smooth operation of systems by setting up user accounts and conducting regular system checks.➤ Resolve technical issues by identifying root causes and implementing effective solutions through system tests and experiments.➤ Offer technical advice and guidance to users of our IT systems, including explaining complex concepts and providing tips and procedures for efficient usage of application software.➤ Utilise ITSM tools such as JIRA and Salesforce to track and manage incidents, service requests, and IT assets (hardware and software inventory).➤ Manage user accounts and access control to maintain system security and ensure authorised access.➤ Document technical issues, solutions, and system performance reports.➤ Provide user assistance and conduct training sessions to enhance system understanding and usage.➤ Keep abreast of industry developments and technological advancements, including new software and hardware systems, to ensure optimal system functionality and up-to-date knowledge.➤ Demonstrate a strong customer focus to deliver high-quality service to end-users.➤ Contribute to the effective utilisation of ICT resources by collaborating with customers, providing support, monitoring, evaluation, and devising strategies to enhance productivity with appropriate technology resources. Show less

Sydney, New South Wales, Australia

➤ Asset Protection and Risk Mitigation Expertise: Implement inventory management and loss prevention strategies in a retail environment, significantly reducing shrinkage. This showcases an acute understanding of asset protection, directly transferable to cybersecurity contexts.➤ Organizational Skill in Resource Management: Efficiently execute planogram directives, ensuring the smooth transition of products from delivery to sales floor. This highlights a strong capability to manage and… Show more ➤ Asset Protection and Risk Mitigation Expertise: Implement inventory management and loss prevention strategies in a retail environment, significantly reducing shrinkage. This showcases an acute understanding of asset protection, directly transferable to cybersecurity contexts.➤ Organizational Skill in Resource Management: Efficiently execute planogram directives, ensuring the smooth transition of products from delivery to sales floor. This highlights a strong capability to manage and secure resources effectively.➤ Technological Proficiency in Retail Operations: Demonstrate advanced proficiency in utilizing computer systems and point-of-sale technology for transaction processing, product lookups, and inventory verification, reflecting a comprehensive understanding of modern retail technologies. Show less

Miranda, New South Wales, Australia

➤ Personalized Customer Engagement: Provided tailored advice and assistance, with a keen focus on individual customer needs and preferences. This demonstrates the ability to understand and cater to diverse user requirements, emphasizing adaptability and customer-centric service.➤ Effective Communication and Information Management: Responded promptly to customer inquiries about products, services, and company information. This showcases strong communication skills and the capability to… Show more ➤ Personalized Customer Engagement: Provided tailored advice and assistance, with a keen focus on individual customer needs and preferences. This demonstrates the ability to understand and cater to diverse user requirements, emphasizing adaptability and customer-centric service.➤ Effective Communication and Information Management: Responded promptly to customer inquiries about products, services, and company information. This showcases strong communication skills and the capability to manage and protect sensitive information efficiently.➤ Proactive Customer Concern Resolution: Employed innovative strategies to address and resolve customer concerns, ensuring high levels of satisfaction. This approach not only resolves immediate issues but also mitigates potential future challenges, reflecting a commitment to excellence in customer service. Show less

Miranda, New South Wales, Australia

➤ Efficient High-Volume Communication Management: Skillfully handled customer telephone calls, markedly reducing on-hold wait times. This reflects an ability to efficiently manage high-volume communication, ensuring timely responses and enhancing customer experience.➤ Effective Time Management in Call Handling: Managed a continuous influx of customer calls with minimal wait times. This showcases exceptional time-management skills and the ability to handle demanding communication… Show more ➤ Efficient High-Volume Communication Management: Skillfully handled customer telephone calls, markedly reducing on-hold wait times. This reflects an ability to efficiently manage high-volume communication, ensuring timely responses and enhancing customer experience.➤ Effective Time Management in Call Handling: Managed a continuous influx of customer calls with minimal wait times. This showcases exceptional time-management skills and the ability to handle demanding communication environments while maintaining customer satisfaction.➤ Meticulous Data Integrity and Account Management: Diligently updated and maintained accurate customer account information. This demonstrates a strong attention to detail and a commitment to data integrity, which is crucial in managing sensitive customer information securely and effectively. Show less

Bachelor Of Networking, Cybersecurity

Hsc