- Strategized, developed and launched an AI internal tool to provide accurate troubleshooting steps to Microsoft support engineers worldwide.- Automated business processes to increase overall productivity for pre-sales and post-sales support teams- Created live pipeline trackers and KPI to track performance and promote collaboration of sales team

Retail Technical Lead for India West Zone- Document stakeholder's business requirements - Design and implement Microsoft Dynamics ERP retail modules using agile methodology- Collaborate with CRM teams to create customer journey roadmaps and enable customer loyalty programs, SAP manufacturing teams, Financial Institutions and Payment Merchants.- Create SQL reports to monitor finance, sales and inventory- Visualize data on PowerBI- Perform exploratory data analysis to find operational bottlenecks and re-engineer business processes- Drive digital transformation to Microsoft Dynamics F&O- Create user test cases, train users and conduct UAT for the Retail POS systems

Designed and built Excel-based data capture process using .NET Framework, C# and SQL Server, enabling field representatives to more efficiently and accurately report and track program participation