-Provides supervision and training for IT Support Associates and managing Escalations-Assisting System Administrators in the deployment of hardware and softwaresolutions-Research, automate, configure, upgrade and administer users, devices, integrate policies and workflows in Microsoft Azure server, Automox, Workday, ServiceNow, Okta and various platforms-Address issues and requests from Finance team, Audit Compliance team and various other teams-Executive Support : C-Level, VP's, SVP's with their day to day IT issues (In person/Remotely)

-Provide 1st level support via the Corporate and Retail Queue for Windows, MacOS, Manufacturing and Point of Sales Systems (phone, email, and in-person)-Basic hardware (desktop/laptop/IOS) troubleshooting; Microsoft Windows and Office troubleshooting-Mobile Device Management (MDM) such as Intune and JAMF Pro-Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA-Experience with compliance and governance frameworks (SOX preferred)-Document technical procedures for new technologies as well as update/maintain existing technical documentation

Team Lead (Windows 7 -> Windows 10 Migration Project) (Scotiabank Downtown)• Working with users to support and migrate laptops from Win 7 to Win 10 via SCCM• Leading the team of 6 technicians and helping them with advance troubleshooting if necessary• Asset Management – making sure the assets are handled correctly with proper care• Sending out daily EOD reports to the Manager• Remoting in into user’s system in order to make sure if the user is okay to go ahead with the migration Deskside Technician• Proficient in Microsoft and Apple O/S, VMWare, Printer, Scanner, Copier, Fax, phone support with some hands-on experience• Have working knowledge of Microsoft Office including O365, Active Directory(AD)• Working with assigned Tickets via Service Now• Contacting users and helping them solve the issue Remotely as well as On Call• Hands on experience with Windows 10, Windows 7, O365, desktops, VoIP Cameras, VoIP phones• Assisted users support on password changes for Domain logon, Outlook email, VPN